Your four-digit PIN, Secret Recovery Phrase, and private keys are the credentials used to access and restore your Phantom wallet.

Phantom cannot recover these credentials for you. If you lose access to your wallet, you cannot retrieve your recovery phrase or private key from your device storage either.

If you are still logged in to Phantom #

If you still have access to your wallet on any device, back up or reset your credentials now, while you can.

Recovery phrase or private key #

Export it while you have access, then store it in a secure, offline location. Follow the steps in View your recovery phrase or private keys in Phantom.

PIN #

Reset it from inside your wallet. Go to Settings → Security & Privacy → Reset PIN, then create a new PIN.

If you are logged out of Phantom #

If you are logged out on all your devices and do not have a backup, there is no way to restore access.

Phantom does not store your PIN, recovery phrase, or private keys, so they cannot be retrieved once access is lost.

For the PIN, if you entered the incorrect PIN seven tries, the encrypted backup on the device is deleted. You can recover your wallet only if you still have another signed-in device or you previously exported your Secret Recovery Phrase.

See also #

• How wallets are secured
• How your funds are stored