If you’ve sent tokens to your Phantom wallet and haven’t received them, don’t panic. This guide will help you identify what might have gone wrong and how to resolve it based on the network you used. Always start by checking the transaction status on a blockchain explorer, and confirm that the correct network and wallet address were used.
Solana transactions
Solana transactions usually process instantly and provide a transaction ID. If no transaction ID is available, check with the exchange or sending wallet to confirm the transaction didn’t fail.
If you haven’t received your SOL or SPL tokens:
- Search for the transaction ID or wallet address on solscan.io to check if the transaction was confirmed.
- Make sure the receiving wallet address is correct and matches exactly. Solana addresses are case-sensitive, so even a single incorrect character can result in failed delivery.
Ethereum, Base, Polygon, Sui transactions
When sending tokens from an exchange, pay close attention to the network selected. Exchanges may default to other networks (like BNB Smart Chain or Avalanche), which can cause your tokens to end up on a different blockchain—even though the address appears the same.
If you haven’t received your ETH, POL, or other EVM-compatible tokens:
- Use a blockchain explorer to verify the network and transaction status.
- Make sure you sent the tokens using a supported network (Ethereum, Base, Polygon, or Sui).
Common blockchain explorers:
- Ethereum: etherscan.io
- Polygon: polygonscan.com
- Base: basescan.org
- Arbitrum: arbiscan.io
- Optimism: optimistic.etherscan.io
- Binance Smart Chain (BNB): bscscan.com
- Sui: suivision.xyz
EVM-compatible addresses (like Ethereum and Polygon) are not case-sensitive, so minor changes in capitalization won’t affect delivery.
Bitcoin transactions
Bitcoin confirmations can take anywhere from 30 minutes to a few hours, depending on the network and the fee used. If you’ve waited a while and still haven’t received your bitcoin:
- Check the transaction on a blockchain explorer using the wallet address or transaction ID.
- Assume Bitcoin addresses are case-sensitive, and ensure there are no typos.
Common blockchain explorers:
What if I sent tokens using the wrong network?
If you used the wrong network when sending tokens:
- If sent from an exchange: You may be able to recover the tokens. See How to recover tokens sent to unsupported networks.
- If sent to an exchange: Contact the exchange’s support team. They might be able to recover the tokens, but this is not always guaranteed.
Tips to avoid issues
- Double-check the address: Some blockchain addresses (like Solana and Bitcoin) are case-sensitive. EVM addresses are not.
- Always copy and paste: Avoid manually typing addresses or using image-to-text tools (OCR), as they’re prone to errors.
- Compare addresses: Use online text comparison tools to check if the address you copied matches the one on the transaction.
- Use explorers to verify: Track your transaction on the correct blockchain explorer to confirm network, address, and status.
- Know your tokens: Some tokens exist on multiple chains (for example, USDC exists on Ethereum, Solana, and others). Always verify you’re using the right version for the network you’ve chosen.
- Sent to the wrong address? Unfortunately, crypto transactions are irreversible. If the address is valid, but incorrect, the funds cannot be recovered.