Phantom Support will NOT initiate conversations via email
- If you have received an email from someone claiming to be from Phantom Support, it is VERY likely that they are a scammer posing as a Phantom employee. Scammers will often create email addresses that are intended to look like an official Phantom address. These fake email addresses frequently have the words “Phantom” or “Support” in the address itself. If you receive an email from someone claiming to be from Phantom, but you have not submitted a ticket via help.phantom.app, please delete the email and report as spam
Phantom Support will never DM you or ask for your Secret Recovery Phrase
- If you have received a DM on social media from someone claiming to be from Phantom Support, it is likely that they are a scammer posing as a Phantom employee. Scammers will often create social media profiles that are intended to look like an official Phantom profile and reach out via direct messages offering assistance. If you receive a DM from someone claiming to be from Phantom Support, we would encourage you to not respond to their message, and notify us by visiting help.phantom.app and submitting a ticket.