If you've completed a transaction to purchase tokens via one of the onramp providers and it isn't showing up in your wallet, we recommend trying the following tips before reaching out for support:
- Check if the transaction is still processing: Processing times may vary by provider and can extend significantly during periods of high demand or market volatility. For example, transactions may take hours or even longer if market activity surges due to sudden hype or radical sentiment shifts. Please be patient and allow additional time for your transaction to process. If your tokens do not appear after this period, we recommend contacting the corresponding provider’s support team. If you are not sure which provider you used to purchase the tokens, please review the charge on your bank statements.
- Contact support: If you encounter any issues beyond processing delays, you can submit a request to the onramp provider directly using the tips and links below:
When contacting the onramp provider, have the following information ready to expedite support:
- Transaction ID
- Wallet address used
- Date and time of the transaction
- Amount and token purchased
When tokens don’t appear in your wallet:
- Check if the transaction is still processing (this may take several hours or longer during busy times).
- Double-check the wallet address provided during the transaction.
- Review your bank or credit card statement to identify the onramp provider.
- Use the appropriate support link below to contact the provider.
Please note: Phantom is a non-custodial wallet, and all token purchases made via onramp providers are processed through third-party services. As such, Phantom support cannot assist with pending purchases. For transaction-related issues, please contact the corresponding onramp provider.