Sending tokens from Phantom to an exchange requires careful setup to avoid delays, errors, or lost funds. This guide walks you through how to check token support, use the correct deposit address, and what to do if your tokens don’t arrive.
Quick tips before you send
- Send a small test amount to confirm everything is working.
- Select the correct network in both Phantom and on the exchange.
- Copy and paste the deposit address—never type it manually.
- Include any required memo or tag, especially on platforms like Binance.
- Confirm that the exchange supports the token and network before sending.
Step 1: Confirm that the exchange supports the token
Even if an exchange supports a network like Solana or Ethereum, it may not support every token on that network.
- Search the exchange’s token list to verify support for the asset you’re sending.
- Contact the exchange’s support team to confirm token and network compatibility.
Step 2: Use the correct deposit address
Using the wrong address or missing a memo/tag can prevent your tokens from arriving.
- Select the correct network in both Phantom and on the exchange.
- Copy and paste the deposit address—never type it manually.
- Include a memo or tag if the exchange requires one (for example, on platforms like Binance). Omitting this can prevent your deposit from being credited.
Step 3: If your tokens don't arrive
If your tokens don’t appear in your exchange account after sending, follow these steps.
Contact the exchange
Reach out to the exchange’s support team and include:
- The transaction hash
- Your Phantom wallet address
- Any memo or tag used with the deposit
If the token isn't supported
If the exchange confirms the token is unsupported, they might not be able to recover it. You’ll need to work with their support team to see if recovery is possible. In many cases, recovery isn’t guaranteed.
Phantom’s role
Phantom is a non-custodial wallet and cannot reverse or recover transactions. If tokens were sent to an unsupported platform, only the recipient can return them.
FAQ
The network is supported, but the token isn’t. Can Phantom recover it?
No. You must contact the exchange to explore recovery options. Phantom cannot recover tokens sent to unsupported platforms or networks.
How can I find my transaction details?
Open Phantom and view your transaction history. You can copy the transaction hash and share it with the exchange’s support team during troubleshooting.