If you’re having trouble sending tokens from your Phantom Wallet, the issue is likely due to insufficient network fees, an incorrect network selection, an invalid recipient address, or network congestion. Every blockchain transaction requires a small fee paid in the network’s native token, and sending tokens to the wrong network or an unsupported address can cause errors. Additionally, high network traffic may temporarily delay transactions. Below, we’ll walk through potential reasons for send transactions from completing.
Network Fees are Incorrect or Insufficient
Every transaction requires a small gas fee, which must be paid in the blockchain’s native token. USDT, USDC, or other tokens cannot be used to pay gas fees.
List of Networks and Their Required Gas Token:
- Solana (SOL) – SOL is required for all transactions.
- Make sure you have .02 - .05 sol
- Ethereum (ETH) – ETH is needed for gas fees.
- Sui (SUI) – SUI tokens are required to process transactions.
- Make sure to have .5 Sui - 1 Sui
- Base (ETH) – Uses ETH for transaction fees.
- Make sure you have ETH on the base network.
- Polygon (POL) – POL is needed for transactions.
NOTE:
- Ensure you have enough of the required native token in your wallet before attempting a transaction.
- If you don’t have enough, you’ll need to purchase or transfer the native token to your wallet.
Possible Scam Tokens (Honeypots or Frozen Tokens)
If you have enough gas fees but still cannot send a token, it may be a scam token designed to trap funds in your wallet. These are known as honeypot tokens or frozen tokens, where you can buy or receive them but cannot send or sell them.
How to Identify a Scam Token if You Cannot Send Tokens:
- Honeypot Scam – Allows buying but prevents the user from selling/transferring.
- Frozen Tokens – The smart contract prevents transfers
Items to Look For:
-
Check the token’s contract address on Solscan, Etherscan, Basescan, Polygonscan or Suiscan to verify if it’s legitimate then use these tools to check the risk factors
- For Solana tokens use https://rugcheck.xyz/
- For EVM tokens use https://honeypot.is
- If it’s a known scam, do not interact with it, simply ignore it or hide it in Phantom.
- Phantom cannot remove or unlock scam tokens as they are controlled by smart contracts, not the wallet provider.
Transaction Errors and Network Congestion
Sometimes, transactions fail due to network congestion or insufficient gas fees.
- The network is congested, causing delays or failed transactions.
- The gas fee is too low, preventing the transaction from going through.
Items to Look For:
- Check to see if you need to increase the gas fee (on Ethereum, Base, Polygon, or Sui) to speed up the transaction.
- Check network status using a blockchain explorer:
- Solana: Solscan
- Ethereum: Etherscan
- Polygon: Polygonscan
- Base: Basescan
- Sui: Suivision
If the network is congested, try waiting a few minutes before resending your transaction.
Confirm You’re Using the Correct Network
It's important to make sure you’re sending tokens on the right blockchain network and that the recipient’s wallet supports that network:
- Solana-based tokens should only be sent to Solana-compatible wallets.
- Ethereum, Polygon, Base, and Sui tokens must match the recipient’s correct network.
- If the recipient wallet doesn’t support the token’s network, the funds may not appear or could be lost.
For example, Base and Sui users should ensure they are sending and receiving tokens within their respective ecosystems. Base uses ETH for fees, while Sui operates on its own unique blockchain and token standard. Sending tokens across incompatible networks may result in irretrievable funds.
Failure to Verify the Recipient’s Address
Before confirming your transaction, double-check that the recipient’s wallet address is:
- Accurate – Even one incorrect character can lead to lost funds.
- Compatible with the network – Some wallets only support specific blockchains.
For accuracy, copy and paste the address instead of typing it manually.
Still Can’t Send Tokens? Try These Fixes
If none of the above steps resolve the issue, try the following:
- Use a different device or browser – Extensions or mobile apps may sometimes have temporary issues.
- Check for wallet updates – Ensure your Phantom Wallet app or extension is up to date.
- Restart Phantom Wallet – Closing and reopening the app can refresh its connection.
If the issue persists, visit Phantom Support for further assistance.
How to Avoid This Issue in the Future
To prevent transaction issues, always ensure that you have enough of the network’s native token to cover gas fees, whether you’re using SOL, ETH, SUI, POL, or Base ETH. Double-check the recipient’s wallet address and network compatibility before sending funds, as sending to an unsupported network can result in permanently lost tokens. And when withdrawing from exchanges, always be mindful of the network selection to avoid sending assets on an unsupported blockchain. Finally, keeping an eye on network congestion and gas fees can help prevent failed or delayed transactions. By following these best practices, you can ensure a smooth and secure transaction experience in Phantom.