If you have sent ETH to your Phantom Wallet but it has not appeared, it is likely due to one of the following reasons:
- The transaction is still processing.
- The ETH was sent using an unsupported network, meaning it cannot be accessed in Phantom.
To determine the cause and find a solution, follow the steps below.
Check the Transaction Status on Blockscan
To confirm whether the transaction was processed successfully, use Blockscan.com instead of Etherscan. Blockscan helps identify which network was used and whether the funds were sent using a supported network.
How to Check the Transaction
- Go to Blockscan.com.
- Enter your wallet address or transaction ID (TxID) in the search bar.
- Check the network used and whether the transaction was completed.
- Also, review your wallet portfolio balance across different networks.
Was the Transaction Sent on an Unsupported Network?
If Blockscan shows that the transaction was completed but you do not see the ETH in your Phantom Wallet, the funds were likely sent using an unsupported network.
Common Networks That Are NOT Supported in Phantom
- Binance Smart Chain (BSC)
- Arbitrum
- Optimism
- Tron (TRX)
- Avalanche (AVAX)
Common Mistake: Selecting the Wrong Network When Withdrawing from an Exchange
- Binance users often select the Binance Smart Chain (BSC) by mistake when withdrawing ETH, but Phantom does not support BSC.
- Other exchanges like Revolut, ByBit, and OKX allow users to select alternative networks when withdrawing ETH.
If your ETH was sent on an unsupported network, you will need to follow the steps in: Recover Tokens from Unsupported Network for possible recovery options.
If the ETH Was Sent on a Supported Network (Ethereum Mainnet, Polygon, or Base):
- Refresh your Phantom Wallet.
- Check the correct Ethereum account in Phantom and ensure it is enabled.
- Verify the exact wallet address used to receive the funds.
Preventing This Issue in the Future
To avoid this issue, always verify the network before sending ETH to Phantom. Ensure that you use Ethereum Mainnet, Polygon, or Base for ETH transactions—not BSC or other unsupported networks. When withdrawing ETH from an exchange, double-check the network selection to prevent errors.