If you've already sent tokens from Phantom to an exchange (such as Coinbase, Binance, Revolut, ByBit, or similar), but the tokens haven't arrived, this guide may help you fix the issue.
Tokens sent to an exchange or wallet address
What you can do
Phantom is a non-custodial wallet and cannot reverse transactions or recover funds. However, here’s how you can troubleshoot:
Step 1: Confirm whether the exchange supports the token
- Visit the exchange’s help center or token deposit page.
- Confirm that both the blockchain network and the token are supported. Some exchanges support only a limited number of tokens on each network.
Step 2: Check the transaction status
Because you've already sent tokens, you have a transaction submitted to the blockchain, and that transaction has a unique identifier that you can find in your Phantom wallet.
- Get your wallet address or transaction ID for the send transaction.
- Visit the blockchain explorer and confirm the transaction is marked as Successful or Confirmed.
Step 3: Contact the exchange's support team
Open a support ticket with the receiving exchange, providing your transaction ID, your wallet address, and any memo or tag used (if applicable).
- If the exchange supports the network but not the token you sent, they may not be able to retrieve the funds.
- If they do support the token, only the exchange can manually credit your account.
Tokens sent to a token or contract address
If you accidentally sent tokens to a token contract address (for example, by copying a token’s “contract address” from a block explorer and pasting it into the recipient field), those tokens are likely lost.
Token contract addresses are not real wallets and aren’t controlled by individuals. Transactions sent to them are usually irreversible.
What you can do
- Use a blockchain explorer to confirm the address. If it’s labeled Contract or Token address, it’s not a valid recipient.
- If you sent tokens to a contract address for a known project (such as a minting contract), you can try reaching out to their team. Some projects may be able to help, but recovery is not guaranteed.
- In the future, always make sure you’re sending tokens to a wallet address, not a token or contract address from a block explorer.