When sending memecoins or other tokens from your Phantom Wallet to an exchange or another wallet (such as Coinbase, Binance, Revolut, ByBit, or any other platform), it is crucial to ensure that the destination supports the specific token—not just the blockchain network it was sent on. If you have already sent a token and it is not appearing in your exchange or wallet, this guide will help you understand the next steps.
Why Your Token Might Not Appear in Your Exchange or Wallet
Exchanges and wallets only support certain tokens, even if they support the network (Solana, Ethereum, Base, Polygon, etc.). If you sent a memecoin or an unsupported token, the receiving platform may not recognize it or display it in your balance.
Common Reasons for Missing Tokens
- The exchange does not support the token – Some exchanges only support major assets (e.g., SOL, ETH, USDC) and do not list smaller or newer tokens.
- The exchange supports the network but not the token – For example, an exchange may accept Solana (SOL) deposits but not a Solana-based memecoin.
- The token was sent to an unsupported address – Some exchanges have dedicated wallets for different token types.
What to Do If Your Token Is Missing
Since Phantom is a non-custodial wallet, we do not control exchanges or other wallets and cannot recover tokens sent to unsupported addresses. Here’s what you can do:
Step 1: Confirm Whether the Exchange Supports the Token
- Visit the exchange’s official website or contact their support team to check if the token is supported.
- Even if the exchange supports the blockchain network, they may not support the specific token.
Step 2: Check the Transaction Status
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Use a blockchain explorer to verify that the transaction was completed:
- Solana: Solscan
- Ethereum : Etherscan
- Polygon: Polygonscan
- Base: Basescan
- SUI: Suivision
- Enter your wallet address or transaction ID (TxID) to see if the tokens were successfully sent.
Step 3: Contact the Exchange or Wallet Provider
- If the exchange supports the network but not the token, they may not be able to retrieve the funds.
- If the token is supported but missing, only the exchange can manually credit your account.
- Reach out to their customer support with your transaction ID (TxID) for further assistance.
Can Phantom Recover My Tokens?
No. Since Phantom is a non-custodial wallet, we do not have access to users' funds and cannot reverse or recover transactions. Once a transaction is confirmed on the blockchain, it is final and cannot be undone by Phantom.
How to Prevent This Issue in the Future
To prevent this issue in the future, always verify that the exchange or wallet supports both the network and the token before sending funds. Some platforms require specific deposit addresses or memos/tags, so double-check their deposit instructions before proceeding. If you’re unsure, it’s a good practice to send a small test transaction first to confirm that your tokens arrive correctly before transferring a larger amount.