If you sent tokens from Phantom to an exchange like Coinbase, Binance, Revolut, or ByBit and they haven't arrived, follow these steps.
Verify the exchange supports the token
Check the exchange's help center or deposit page to confirm they support both the token and the network you sent it on. Some exchanges support a network but only accept certain tokens on it.
If the exchange doesn't support the token, recovery may not be possible.
Check the transaction status
- In Phantom, go to Recent Activity and select the transaction.
- Select the option to view it in a blockchain explorer.
- Confirm the transaction shows as Successful or Confirmed.
If the transaction was successful, the tokens left your wallet and the issue is on the exchange's side.
Contact the exchange
Open a support ticket with the exchange and include the following:
- Transaction ID
- Your wallet address
- Memo or tag (if applicable)
Only the exchange can investigate deposits and manually credit your account.
If you sent to a contract address
Tokens sent to a token contract address (rather than a wallet address) are likely lost. Contract addresses aren't wallets and can't send tokens back.
To check if you sent to a contract address, look up the address in a blockchain explorer. If it's a contract, contact the project team—they may be able to help, but recovery isn't guaranteed.
Always verify you're sending to a wallet or deposit address, not a token contract.