Phantom will never DM, email, or ask you to send funds
Scammers impersonate Phantom Support to steal your assets. Learn how to recognize common tactics and protect yourself.
Common scam tactics #
Fake social media profiles #
Scammers create accounts impersonating Phantom Support staff. They send direct messages asking you to verify your wallet through a link. These links lead to phishing sites designed to steal your Secret Recovery Phrase.
Fraudulent emails and messages #
Scammers send alarming messages with subject lines like "Phantom Wallet Alert—Action Required." They claim your wallet is at risk and urge you to click a link to verify your identity.
Lookalike websites #
Scammers create websites with URLs similar to Phantom, such as "phantom-support.io" or "phantom-wallet.com." These sites prompt you to connect your wallet or enter your recovery phrase.
Compromised wallet claims #
Scammers message you claiming your wallet has been flagged for suspicious activity. They ask you to transfer assets to a "verified address" for safekeeping.
Fake airdrops and recovery scams #
Scammers promise rewards, bonuses, or help recovering lost funds. They ask you to send crypto upfront to verify eligibility or cover fees.
Official Phantom channels #
Phantom only communicates through the following channels:
Phantom doesn't have a Discord server. Any Discord claiming to be official Phantom Support is a scam.
Phantom only emails users who have submitted a support ticket. Marketing emails come from verified domains such as phantom@updates.phantom.com.
How to protect yourself #
Follow these practices to stay safe:
- Disable direct messages from strangers on Discord and other platforms.
- Check URLs carefully before clicking. Look for misspellings or unusual domains.
- Inspect suspicious tokens using a blockchain explorer before interacting.
- Never send assets to anyone claiming to help recover or safeguard your funds.
If you receive a suspicious message #
Don't respond, click links, or send funds. Block the sender, report the message, and delete it.
If you believe you've been scammed, see I was scammed.