If you or someone else recently transferred a collectible (NFT) to your account and you don't see it in Phantom, or if a collectible is being flagged as spam or not displaying correctly, this guide will help.
A collectible can go missing or display incorrectly for a few reasons: Phantom may have hidden it as spam, the transfer may still be processing or may have failed, it may have been sent to the wrong address or chain, or the collectible's metadata may be incomplete. The steps below will help you figure out which.
If you're not receiving a collectible
Step 1: Confirm the receiving address and chain
Collectibles sent to the wrong address or chain cannot be recovered. Before investigating further, verify that the sender used the correct details.
- In Phantom, on the Home tab, select Receive.
- Select the chain where you're expecting the collectible.
- Confirm this is the exact address the collectible was sent to.
If the address doesn't match, the collectible cannot be recovered.
Step 2: Check the blockchain explorer or marketplace
Blockchain explorers and collectible marketplaces show all assets at your address, including ones that haven't appeared in Phantom yet.
- Copy your address from Phantom by selecting Receive, then selecting the chain.
- Open the explorer for your chain. See Blockchain explorers by network for links.
- You can also check OpenSea or Magic Eden to verify the collectible exists at your address.
If you have a transaction ID from the sender, search for that directly. The status will tell you what's happening:
- Pending: The transaction is still processing. Wait for it to confirm.
- Successful: The transaction completed. If the collectible still isn't showing in Phantom, continue to Step 3.
- Failed: The transaction didn't go through. Contact the sender.
Step 3: Check your hidden collectibles
Phantom flags collectibles automatically when they appear misleading, unsafe, or spammy. Your collectible may have been hidden. See Manage hidden collectibles in Phantom to check it and turn it back on.
If the collectible doesn't appear in the hidden list, it may be filtered more strictly by Phantom. See the filtering section below for more details.
Step 4: Contact the sender
If the blockchain shows no incoming transaction, the transfer may not have been sent yet. Ask the sender to confirm the transaction ID and that they used the correct address and chain.
Phantom cannot speed up transfers or recover collectibles sent to the wrong address.
If your collectible isn't displaying correctly
If your collectible is visible in Phantom but the image, name, or other details aren't showing correctly, this is usually a metadata issue. Contact Phantom Support and include your wallet address and the collectible transaction ID or contract address.
If your collectible is flagged as spam
Phantom flags collectibles automatically when they appear misleading, unsafe, or spammy.
There are two possible outcomes: the collectible is hidden and you can turn it back on yourself, or it's filtered more strictly and won't be visible in Phantom at all.
If your collectible has been hidden, see Manage hidden collectibles in Phantom for instructions. If it doesn't appear there, confirm it exists at your address using a blockchain explorer or a marketplace such as OpenSea or Magic Eden.
For collectible creators
If your collectible is being flagged, the most effective way to reduce that is to make sure your metadata is clear and accurate, and follows the standards of the marketplaces and platforms where it's listed.
You can also verify your collection through OpenSea or Magic Eden.
A few things to know:
- Phantom's detection systems apply automatically and cannot be adjusted for individual collectibles on request.
- Phantom does not manually unflag collectibles.
- Phantom Support cannot intervene in flagging decisions.