You can buy tokens directly in Phantom using Apple Pay, PayPal, a debit or credit card, or a bank transfer. This is one of the fastest ways to fund your wallet, and it works in both the Phantom mobile app and browser extension.
When you select Buy, Phantom shows you quotes from trusted third-party providers. You can compare prices, payment methods, and fees before choosing the option that works best for you. Available providers may include MoonPay, OnMeta, Coinbase Pay, Robinhood, and others, depending on your region.
After you select an offer, you will complete payment on the provider’s site. When the purchase is processed, the provider sends the tokens directly to your Phantom wallet.
Some providers may require you to create an account or verify your identity before you can buy. Any fees are shown during checkout so you can review the total cost before confirming.
Buy tokens in Phantom
- On the Home tab, select Buy.
- Choose the token you want to buy.
- Enter the amount you want to spend in your local currency, such as USD or EUR.
- Phantom shows you the best available quote. To see other options, select the provider listed at the bottom of the screen.
- Select a quote.
- When you're redirected to the provider’s purchase page, follow the provider’s instructions to complete payment
- After the purchase is complete, the provider deposits the tokens into your Phantom wallet.
Troubleshooting
Payment declined or rejected
Your payment method may be declined by the provider. This can happen with debit cards, credit cards, bank transfers, PayPal, or other payment options.
What you can do
- Try a different payment method. Some banks and card issuers block token purchases.
- Try a different provider if one is available in your region.
- If you see a temporary or pending charge after a failed attempt, only your bank or the provider can resolve or release it. Phantom can't cancel or accelerate on-ramp orders.
Verification or account issues
Verification steps such as confirming your phone number, email, identity, or address are required by the provider, not by Phantom. Phantom does not verify users, store personal information for on-ramps, or handle KYC reviews.
What you can do
- If you're not receiving confirmation codes or emails, try using a different phone number if possible.
- If you have trouble with verification, can't log in to your provider account, or need to update your phone, email, or address, contact the provider’s support team.
- If another provider is available in your region, try completing your purchase with that provider instead.
Phantom can't assist with identity documents, verification issues, phone number changes, or access to your provider account.
Account blocked
If you see a message such as “blocked account” when trying to buy or deposit tokens in Phantom, the block is coming from the provider, not from Phantom. Providers follow their own compliance rules and may block accounts for different reasons.
What you can do
- Contact the provider’s support team to learn why your account was blocked and how to resolve the issue.
- If another provider is available in your region, try completing your purchase with that provider instead.
Phantom can't review, unblock, or access provider accounts.
Payment went through but the tokens have not arrived
If your payment was successful but the tokens aren't in your Phantom wallet yet, the provider is still processing your order.
It is normal for on-ramp orders to take time, even if your card or bank shows a charge. Verification steps, bank processing delays, or network congestion can all cause delays.
Only the provider can investigate or update you about your order. Phantom can't check receipts, confirm orders, or access provider accounts.
What you can do
- Contact the provider’s support team and include any details they request, such as your payment reference number or order ID.
- If you already contacted the provider, you may need to wait for their reply or contact them again.
Fees, limits, or unexpected charges
If you have questions about fees, spending limits, region restrictions, unexpected charges, partial charges, or pending holds, you'll need to contact the provider.
What you can do
- Review the provider’s fee breakdown before confirming your purchase.
- If your bank or card shows a pending hold after a failed order, it usually clears automatically. Only your bank or the provider can release it faster.
- Region restrictions and spending limits are set by the provider, and only they can adjust them.
- Contact the provider’s support team, or try a different provider if one is available in your region.
Contact information for on-ramp providers
If you ran into an issue while buying tokens, contact the provider directly using their support link. See Contact information for on-ramp providers.