This article explains what to do if you lost or forgot your Secret Recovery Phrase (12 words).
Your recovery phrase is the only way to restore a wallet that was not created as an email wallet using Apple or Google login. A public wallet address cannot be used to restore access.
What you can do next depends on whether you are still logged in to Phantom.
If you're logged out of Phantom
If you are logged out of Phantom on all devices and do not remember your recovery phrase, the wallet cannot be recovered.
Phantom does not store recovery phrases. There is no way to retrieve it after access to the wallet is lost.
If you're still logged in to Phantom
Warning: Do not share your Secret Recovery Phrase or private key with anyone. If someone has access to either, they will have full control of your wallet. Phantom Support will never ask for your recovery phrase or private key.
Export your recovery phrase now while you still have access to your wallet:
- Go to Settings → Security and Privacy → Show Recovery Phrase.
- Follow the prompts to view and copy your Secret Recovery Phrase.
- Store it in a secure, offline location.
After you export it, make sure your recovery phrase is written down correctly and stored somewhere only you can access. You can use it later to restore your wallet if needed.
If you lost or forgot a private key for a specific account, but still have your recovery phrase, see What if I lost my private key?.