If you’re having trouble connecting Phantom to an app (also called a decentralized app, or dApp), try the steps below. Most connection issues are caused by browser pop-ups, opening the site outside Phantom on mobile, or a temporary network/session problem.
I don't see a connection pop-up
If you're connecting to an app and a Sign message request won't show, try the following.
Browser extension
- Use a supported browser. Phantom supports Chrome, Brave, Edge, Opera (and other Chromium browsers), Firefox, and Tor. Safari isn’t currently supported.
- Make sure the extension is unlocked, then quit and reopen the browser.
- Install Phantom in a different supported browser and try again.
Mobile app
- Use Phantom’s in-app browser. Copy the app's URL, then open Phantom → tap Explore → paste the URL → open the site.
- Don’t use other mobile browsers. Phantom can’t connect to apps from browsers outside Phantom’s in-app browser.
I'm redirected to the App Store or Play Store when trying to connect
This usually means the site opened outside Phantom’s in-app browser.
- Copy the app's URL.
- Open Phantom and tap Explore.
- Paste the URL, then open the site in Phantom's in-app browser.
I'm seeing "Failed app interaction," "Couldn't connect," or I'm stuck on "Connecting"
These errors are often temporary. If the problem keeps happening, resetting the app can help.
Before you reset
Resetting removes your wallet from the app. Make sure you can restore it:
- Recovery phrase wallets: Confirm you have your recovery phrase saved somewhere safe. See How to view your recovery phrase or private key in Phantom.
- Social login wallets: Confirm you can access the email you used to sign in, and that you remember your PIN.
Reset the Phantom app
- In Phantom, go to Settings → Security & Privacy → Reset App.
- Re-import your wallet using your recovery phrase or social login.
- Try connecting to the app again.
I'm seeing "null" when trying to connect to an app
This can happen if the extension is in a bad state or the browser blocks the connection flow. Try the following:
- Quit and reopen your browser, then try again.
- Try a different supported browser (Chrome, Brave, Edge, Opera/Chromium browsers, Firefox, or Tor).
- Reinstall the Phantom extension, then re-import your wallet.