Contact Phantom Support
Phantom Support is here to help. Support is available in English, and all follow-up communication happens by email. If you're not sure where to start, Sarah, our support chatbot, can answer most questions right away and help you submit a ticket if you need a human agent.
Note: If you were scammed or your wallet was drained, see I was scammed or my wallet was drained. What can I do? before contacting support.
Chat with us #
In the Phantom mobile app, you have a few options:
- Tap your profile avatar in the upper left, then tap Help & Support.
- On the Home tab, tap Chat with us at the bottom.
- On the Home tab, tap Cash, then tap the three-dot icon in the upper right, and then tap Support.
On desktop, click the Chat button on the bottom of the page.
File a support ticket #
Our chatbot will ask you a few questions to understand your issue. The more detail you share, the faster we can help. A few things to keep in mind:
- You'll be asked for your email address so a support agent can follow up with you.
- If you select Never mind during the process, we will not submit your ticket. You will need to start over.
- Some questions may not seem directly related to your issue. Skip them if you're able to.
After submitting #
You'll receive a ticket ID in the chat. A support agent will reach out at the email address you provided. You can reply directly to that email to continue the conversation.
Stay safe from fake Phantom Support #
Phantom Support will never contact you first. If someone reaches out claiming to be from Phantom, they are a scammer. We don't have a support phone number or public email address. Any contact information claiming otherwise is fraudulent.
- Phantom Support will never send you a direct message on social media.
- Phantom Support will never ask for your Secret Recovery Phrase, private keys, or wallet PIN.
- Phantom Support will never ask you to transfer funds.
- Phantom Support will never request your personal information such as passwords.