If you need to remove wallet data from your device or fix persistent issues, you can reset Phantom. Resetting removes all wallet data from the current device and returns Phantom to the welcome screen, where you can restore an existing wallet or create a new one. Your funds aren’t affected.

When you may need to reset Phantom #

You may need to reset Phantom in the following situations:

• You want to remove wallet data from your device or start over with the welcome screen.
• You’re experiencing persistent errors, transaction failures across multiple sites, or unexpected behavior.
• Apps aren’t connecting or responding correctly after other troubleshooting hasn’t resolved the issue.
• You have a Bitcoin transaction that shows as pending in Phantom, but is in fact completed on the blockchain. 

Step 1: Back up your wallet credentials #

Before resetting Phantom, make sure you have the credentials you originally used to create your wallet:

• Google or Apple wallet: Access to your Google or Apple account and, if set before, your four-digit PIN.
• Recovery phrase wallet: Your 12- or 24-word Secret Recovery Phrase.
• Additional imported wallets: If you imported additional recovery phrases or private keys, you’ll need them to import those wallets again after the reset.

If you need to find your credentials first, see View your recovery phrase or private keys in Phantom.

Step 2: Reset Phantom #

Mobile app #

1. Tap your profile avatar in the upper left.
2. Go to Settings > Security & Privacy.
3. Tap Reset App, then tap Continue.

Phantom returns to the welcome screen.

Browser extension #

1. Click your profile avatar in the upper left.
2. Go to Settings > Security & Privacy.
3. Click Reset App, then click Continue.

Phantom opens the welcome screen in a new browser tab.

See also #

• Sign in to or import an existing wallet into Phantom
• Create a new Phantom wallet with a Google or Apple account