Prediction markets in Phantom in the United States are offered through Kalshi, a US-regulated exchange. If you're having a problem with a trade, a position, or a payout, find your situation in this article.

For identity verification issues, see Troubleshoot identity verification for Kalshi prediction markets (US).

Contact points #

For market-resolution disputes and changes or restrictions on your Kalshi account, contact Kalshi Support at support@kalshi.com.

For everything else, including identity verification issues, contact Phantom Support. See What to include when contacting Phantom Support.

Can’t cash out or “Quote unavailable” #

Cashing out means selling your contracts to a buyer. If no buyers are available for your outcome, Phantom cannot provide a cash-out quote. If demand is limited, the amount you can receive may be lower than expected.

Your displayed position value is not a guaranteed cash-out amount. A position can show a positive value or a profit even when you cannot sell it.

My purchase failed, but funds left my wallet #

Funding your Kalshi account and buying contracts are separate steps. Funds may reach Kalshi before a purchase fails. For example, prices may change and your quote may expire while the deposit is processing.

If this happens, available funds are automatically returned to Phantom. The return may not appear immediately.

To check, follow these steps:

1. Check your open positions and History to see whether the purchase completed.
2. Check your Cash balance and activity for an incoming cash transfer. Returned prediction funds may appear as a generic cash transfer.
3. Complete any additional identity verification requested in the app.
4. If the funds haven’t returned after a few minutes, contact Phantom Support.

Amounts below $1 may remain at Kalshi because they are below its withdrawal minimum.

A position disappeared #

This is expected once a market resolves, whether you won or lost. Positions don't remain visible on the Predict tab or in Predictions after resolution. You can always find your past trades in History.

Cash Out is unavailable #

Cash Out depends on available liquidity in the market. If the option isn't showing, try the following:

• Confirm the market is still open (not yet resolved).
• Check whether you're being asked to complete an additional verification step. This can happen even after you've already completed verification, and clearing it is usually all that's needed. See Troubleshoot identity verification for Kalshi prediction markets (US).
• Try again after a moment, because liquidity can change quickly.
• If Cash Out remains unavailable for an extended period on an open market, contact Phantom Support with a screenshot of what you’re seeing.

A payout is pending #

• Confirm the market has actually resolved, not just closed for trading.
• Check whether you’re being asked to complete an additional verification step. Follow any verification prompts shown in the app.
• If the market has settled and your win appears in History, check this section. The transfer back to your Cash account may still be processing.
• If the market has resolved but your payout status remains unclear, contact Phantom Support.

I sold a position or won a prediction, but haven’t received the money #

Your sale or win can appear in History before the funds reach your Cash account. The proceeds first become available at Kalshi, then return to Phantom through Stripe. This usually takes seconds to minutes.

To check, follow these steps:

1. Check your Cash balance and activity for an incoming cash transfer. It may not be labeled as a prediction payout.
2. Complete any additional identity verification requested in the app or through a Phantom notification.
3. If the funds haven’t arrived after a few minutes, contact Phantom Support.

Amounts below $1 may remain at Kalshi because they are below its withdrawal minimum.

I received an unexpected Cash transfer #

An incoming cash transfer may be a prediction payout, proceeds from selling a position, or funds returned after a failed purchase. These transfers may appear in your Cash activity without a prediction-specific label.

Check your prediction History for a corresponding sale, win, or failed purchase.

The displayed price or payout differs from what you expected #

Contract prices reflect real-time market activity and can move between when you view a market and when you confirm a trade. The chance and payout shown before you confirm are estimates based on prices at that moment, not guarantees.

If a position's value looks lower than what you paid right after opening it, this is expected. See How estimated position value is calculated for how fees and the buy/sell price difference factor in.

The market resolved differently than expected #

1. Review the market's published rules and resolution criteria in the app before assuming an error. Phantom Support can help you find them.
2. If you still believe the market resolved incorrectly after reviewing the rules, contact Kalshi Support at support@kalshi.com. Include the market name, your position details, and why you believe there's an error.

Kalshi determines market outcomes. Phantom can't change or override them.

Predictions are slow or unavailable #

Check the Kalshi status page for updates. If an incident is listed, follow that page and try again once it's resolved. If no incident is listed, or the issue continues after it's resolved, contact Phantom Support.

I need to change or review my Kalshi account #

To review or change your Kalshi account, or if your account has been restricted, sign in at kalshi.com and use the available account steps. If that doesn't help, contact Kalshi Support at support@kalshi.com.

What to include when contacting Phantom Support #

To help us look into your issue faster, include the market name, trade amount, approximate date and time, screenshots of the relevant balances or error, and fresh app logs (Settings > Security & Privacy > Download App Logs).