How you update your information depends on where you provided it: Cash verification, Kalshi prediction markets, or a crypto purchase provider. Follow the section that matches your situation.

Information used for Cash verification (US/EU) #

Link, Stripe’s service, handles identity verification for Cash.

To change the email address, phone number, or residential address used for Cash verification, contact Phantom Support.

Some changes require deleting your Link account, removing its existing connection to Phantom, and completing verification again.

Contact Support before deleting your Link account.

Deletion can reset an existing Cash account and affect card access.

For more details, see Update your Cash verification information.

Information used for Kalshi prediction markets (US) #

To update information associated with your Kalshi account:

1. Sign in at kalshi.com using the Kalshi account linked to Phantom.
2. Follow the available account management instructions.
3. If you can’t make the change or can’t access your account, contact Kalshi Support at support@kalshi.com.

If you’re stuck completing identity verification inside Phantom, see Troubleshoot identity verification for Kalshi prediction markets (US).

Information used for crypto purchases #

If you provided your email address, phone number, or mailing address when buying crypto through Meld or a provider such as MoonPay, contact the service that collected the information. Each service has its own update process.

Check your purchase receipt to identify the provider. You can find provider support links in Third-party onramp providers in Phantom.

Email used to sign in with Google or Apple #

If you created your Phantom wallet with Google or Apple, you can’t switch the wallet to a different sign-in email.

To use a different email, create a new wallet with that email and transfer your funds to the new wallet.

If you’re unsure which account you used, see Which email is my wallet linked to?