Phantom Support is here to help. Support is available in English, and all follow-up communication happens by email. If you're not sure where to start, Sarah, our support chatbot, can answer most questions right away and help you submit a ticket if you need a human agent.

Chat with us #

In the Phantom mobile app, you have a few options:

• Tap your profile avatar in the upper left to open the sidebar, then tap Help & Support.
• On the Home tab, tap Chat with us at the bottom.
• On the Home tab, tap Cash, then tap the three-dot menu in the upper right, and then tap Support.

On desktop, click the Chat button on help.phantom.com. 

File a support ticket #

Our chatbot will ask you a few questions to understand your issue. The more detail you share, the faster we can help. A few things to keep in mind:

• You'll be asked for your email address so a support agent can follow up with you.
• If you select Never mind during the process, we will not submit your ticket. You will need to start over.
• Some questions may not seem directly related to your issue. Skip them if you're able to.

After submitting #

You'll receive a ticket ID in the chat. A support agent will reach out at the email address you provided. You can reply directly to that email to continue the conversation.

Stay safe from fake Phantom Support #

Phantom Support will never contact you first. If someone reaches out claiming to be from Phantom, they are a scammer. We don't have a support phone number or public email address. Any contact information claiming otherwise is fraudulent.

• Phantom Support will never send you a direct message on social media.
• Phantom Support will never ask for your Secret Recovery Phrase, private keys, or wallet PIN.
• Phantom Support will never ask you to transfer funds.
• Phantom Support will never request your personal information such as passwords.