Get help from Phantom
Phantom Support is here to help. Support is available in English, and all follow-up communication happens by email. If you're not sure where to start, Sarah, our support chatbot, can answer most questions right away and help you submit a ticket if you need a human agent.
Note: If you were scammed or your wallet was drained, see I was scammed or my wallet was drained. What can I do? before contacting support.
Find answers on your own #
These resources resolve most issues without needing to submit a ticket.
Chat with Sarah #
Sarah can check your transaction history, wallet addresses, token balances, and a lot more. See Contact support for how to reach her.
Browse the Help Center #
Search help.phantom.com to find articles on most topics.
Developer documentation #
For Phantom MCP server, Phantom Connect, and Phantom Portal, visit docs.phantom.com.
Contact support #
On desktop, click the Chat button on help.phantom.com. In the Phantom mobile app, you have a few options:
- Tap your profile avatar in the upper left to open the sidebar, then tap Help & Support.
- On the Home tab, tap Chat with us at the bottom.
- On the Home tab, tap Cash, then tap the three-dot menu in the upper right, and then tap Support.
Submit a ticket #
Sarah will ask you a few questions to understand your issue. The more detail you share, the faster we can help. A few things to keep in mind:
- You'll be asked for your email address so a support agent can follow up with you.
- If you select Never mind during the process, we will not submit your ticket. You will need to start over.
- Some questions may not seem directly related to your issue. Skip them if you're able to.
After submitting #
You'll receive a ticket ID in the chat. A support agent will reach out at the email address you provided. You can reply directly to that email to continue the conversation.
Stay safe from fake Phantom Support #
Phantom Support will never contact you first. If someone reaches out claiming to be from Phantom, they are a scammer. We don't have a support phone number or public email address. Any contact information claiming otherwise is fraudulent.
- Phantom Support will never send you a direct message on social media.
- Phantom Support will never ask for your Secret Recovery Phrase, private keys, or wallet PIN.
- Phantom Support will never ask you to transfer funds.
- Phantom Support will never request your personal information such as passwords.