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PhantomCash

Protect your Cash account after a compromise

If a sign-in method was compromised #

If someone gains access to a sign-in method enabled for your Phantom profile, they can access your profile, including your Cash account and prediction positions. This could be your Google or Apple account, a recovery phrase, or a private key.

They can also access the crypto and perps linked to the wallet addresses controlled by that sign-in method.

Contact Phantom Support as soon as possible, in parallel with all of the following steps:

  1. Move your funds. Create a new Phantom wallet and transfer all assets from your Cash account and main Phantom wallet balance as quickly as possible. See Move funds to a new Phantom wallet when you need to start over.
  2. Delete your Link account. If you completed identity verification (KYC), go to app.link.com/settings and delete your Link account. This severs the connection between your compromised wallet and your external financial accounts.
  3. Contact your bank. If you completed identity verification (KYC), report any unauthorized charges directly to your bank. They can initiate disputes, freeze your account, or issue replacement cards if needed. Phantom Support cannot intervene with third-party financial providers on your behalf.
  4. Delete or reset the compromised wallet. Once your funds are secure and your Link account has been closed. Go to Settings > Security & Privacy > Delete Wallet. If the option is not available, use Settings > Security & Privacy > Reset App to remove the wallet from this device.
  5. Create a new wallet.
  6. Set up a new Cash account. After moving to your new wallet, you can set up Cash again. Complete identity verification (KYC) again using a different email address than the one associated with your compromised account.

Warning: Phantom Support cannot revoke, reset, or replace a Secret Recovery Phrase or private key. If it is compromised, your wallet and funds are no longer secure.

My Phantom debit card details were compromised #

If you see unfamiliar charges on your debit card but your wallet balances, swap history, and on-ramp history all look normal, your card details may have been compromised.

Take these steps immediately:

  1. Freeze your card. On the Home tab, tap Cash, tap your card, then tap Freeze Card.
  2. Contact Phantom Support. We'll arrange a card re-issuance for you.
  3. Dispute any unauthorized charges directly with Galileo, our card processor. Call the number in the card details section in Apple Pay, Google Pay, or the Phantom app. Phantom Support cannot file disputes on your behalf. 
Contents

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