Resetting Phantom removes wallet data from your current device and returns the app to the welcome screen. From there, you can restore an existing wallet or create a new one. Your funds aren’t affected.

When to reset Phantom #

A reset may help in the following cases:

• You want to remove wallet data from your device or return to the welcome screen.
• You’re seeing persistent errors, transaction failures across multiple sites, or unexpected behavior.
• Apps still won’t connect or respond after you’ve tried other troubleshooting.
• A Bitcoin transaction still shows as pending in Phantom even though it’s confirmed on the blockchain. 

1. Back up your wallet credentials #

Check what you’ll need for each wallet:

• Google or Apple wallet: Access to the Google or Apple account you used to create it, plus your four-digit PIN if you set one.
• Recovery phrase wallet: Your 12- or 24-word Secret Recovery Phrase.
• Additional imported wallets: Every recovery phrase or private key you imported. You’ll need to import these wallets again after the reset.

To find your recovery phrase or private keys, see View your recovery phrase or private keys in Phantom.

2. Reset Phantom #

Mobile app #

1. Tap your profile avatar in the upper left.
2. Go to Settings > Security & Privacy.
3. Tap Reset App, then tap Continue.

Phantom returns to the welcome screen.

Browser extension #

1. Click your profile avatar in the upper left.
2. Go to Settings > Security & Privacy.
3. Click Reset App, then click Continue.

Phantom opens on the welcome screen in a new browser tab.

See also #

• Sign in to or import an existing wallet into Phantom
• Create a new Phantom wallet with Google or Apple