If you or someone else recently transferred a token to your Phantom wallet, or you deposited tokens from an exchange such as Coinbase, Binance, or Revolut, and they haven't arrived, follow the steps in this guide.
A token can go missing or be delayed for a few reasons: the transfer or deposit may still be processing or may have failed, it may have been sent to the wrong address or network, or Phantom may have hidden the token as spam.
Note: If you bought tokens with a credit or debit card in Phantom, see Buy tokens in Phantom for troubleshooting steps.
Step 1: Confirm the receiving address and network
Tokens sent to the wrong address or network be recovered. Before investigating further, verify that the sender used the correct details.
- In Phantom, on the Home tab, select Receive.
- Select the network where you're expecting the token.
- Confirm this is the exact address the tokens were sent to.
If the network does not match and it's an EVM network Phantom does not support, see Recover tokens sent to a network Phantom doesn't support. If the address does not match, the tokens cannot be recovered.
Step 2: Check the blockchain explorer
Blockchain explorers show all transactions for your address, including ones that haven't appeared in Phantom yet.
- Copy your address from Phantom by selecting Receive, then selecting the network.
- Open the explorer for the network where you're expecting the token. See Blockchain explorers by network for links.
- Paste your address and look for the incoming transaction.
If you have a transaction ID from the sender or exchange, search for that directly. The status will tell you what's happening:
- Pending: The transaction is still processing. Wait for it to confirm.
- Successful: The transaction completed. If your tokens still aren't showing in Phantom, continue to Step 3.
- Failed: The transaction didn't go through. Contact the sender or exchange.
Step 3: Check your hidden tokens
Phantom automatically flags tokens that appear misleading, unsafe, or spammy, and hides them from your wallet. Your token may have been hidden. See Manage hidden tokens in Phantom to check and turn it back on.
If the token doesn't appear in the hidden list, it may be filtered more strictly by Phantom. In that case, the token will not be visible in Phantom at all.
Step 4: Contact the sender or exchange
If the blockchain shows no incoming transaction, the transfer may not have been sent yet.
- Exchange withdrawal: Check your withdrawal history on the exchange. If it shows as complete but the transaction isn't on the blockchain, contact that exchange's support team.
- Another wallet: Ask the sender to confirm the transaction ID and that they used the correct address and network.
Phantom cannot speed up transfers, recover tokens sent to the wrong address, or access your exchange accounts.