If you're expecting tokens in Phantom and they haven't shown up, this guide walks you through the most common causes and how to check each one.
Phantom cannot speed up transfers, recover tokens sent to the wrong address, or access your exchange accounts. If you bought tokens with a card in Phantom, see Buy crypto in Phantom for troubleshooting steps instead.
Step 1: Confirm the receiving address and network
Tokens sent to the wrong address or network cannot be recovered. Before investigating further, confirm the sender used the correct details.
- In Phantom, on the Home tab, select Receive.
- Select the network where you're expecting the tokens.
- Confirm this is the exact address the tokens were sent to.
If the address doesn't match, the tokens cannot be recovered. If the network doesn't match and it's an EVM network Phantom doesn't support, see Recover tokens sent to an unsupported network.
Step 2: Check the blockchain explorer
Blockchain explorers show all transactions for your address, including ones that haven't appeared in Phantom yet.
- In Phantom, on the Home tab, select Receive.
- Select the network where you're expecting the tokens.
- Copy the address for this network.
- Open the explorer for the network where you're expecting the token. See Blockchain explorers by network for explorer links.
- Paste your address and look for the incoming transaction. If you have a transaction ID from the sender or exchange, search for that directly.
The transaction status will tell you what's happening:
- Pending: The transaction is still processing. Wait for it to confirm.
- Successful: The transaction completed. If your tokens still aren't showing in Phantom, continue to Step 3.
- Failed: The transaction didn't go through. Contact the sender or exchange.
Step 3: Check your hidden tokens
Phantom automatically flags tokens that appear misleading, unsafe, or spammy, and hides them from your wallet. Your tokens may have been caught by this filter.
See Manage hidden tokens in Phantom to check and unhide it if needed.
If the tokens don't appear in the hidden list, Phantom may have filtered it entirely. In that case it won't be visible in Phantom and cannot be unhidden.
Step 4: Contact the sender or exchange
If the blockchain shows no incoming transaction, the transfer may not have been initiated yet.
- Expecting tokens sent from an exchange? Check your withdrawal history. If it shows as complete but nothing appears on the blockchain, contact the exchange's support team.
- Expecting tokens sent from another wallet? Ask the sender to confirm the transaction ID and that they used the correct address and network.