If you sent tokens from Phantom to an exchange, such as Coinbase, Binance, or Revolut, and they have not arrived, use the steps below to confirm what happened and gather the details the exchange may need.
Exchange deposits can be delayed or fail to credit for a few reasons, including an unsupported token, the wrong network, an incorrect deposit address, or missing deposit details such as a memo or tag.
Note: This article is for tokens sent from Phantom to an exchange. If you deposited tokens from an exchange to Phantom and they have not arrived, see Sent tokens to Phantom and they haven't arrived.
Step 1: Verify that the exchange supports your deposit
Check the exchange to confirm all of the following:
- The exchange supports the token you sent. If you sent CASH, see Using CASH token on exchanges.
- The exchange supports the network you used.
- You used the correct deposit address from the exchange.
- You included a memo or tag, if the exchange requires one.
Some exchanges support a network but only accept certain tokens on it. Others require a memo or tag before a deposit can be credited to your account.
If the exchange does not support the token or network you used, or if required deposit details were missing, recovery may not be possible.
Step 2: Check the transaction status
Use Phantom and a blockchain explorer to confirm whether the transfer was completed.
- In Phantom, go to your transaction history and select the transaction.
- Confirm whether the transaction is successful, pending, or failed.
- Open the transaction in the blockchain explorer and verify the destination address, token, network, amount, and transaction ID or signature.
If the transaction failed, the tokens did not successfully leave your wallet. If the transaction is pending, wait for the network or exchange to finish processing it.
If the transaction was successful, the tokens left your wallet. If the destination details were correct, the exchange must investigate the deposit.
Step 3: Contact the exchange
Contact the exchange's support team and include the following details:
- Transaction ID or signature
- Your wallet address
- Exchange deposit address
- Memo or tag, if applicable
- Token and network used for the transfer
Only the exchange can investigate missing deposits and manually credit your account. Phantom cannot access, reverse, or credit exchange deposits.
Common issues
Tokens sent to a contract address
Tokens sent to a token contract address instead of a wallet or exchange deposit address are usually lost. Contract addresses are not user wallets and typically cannot send tokens back.
To check, look up the destination address in a blockchain explorer. If the address is a contract, contact the exchange. Recovery is not guaranteed.
Always verify that you are sending to a wallet or exchange deposit address, not a token contract address.
Unsupported token or network
Some exchanges support a token on one network but not another. For example, an exchange may support a token on Ethereum but not on Solana, Base, Polygon, or another network.
If you sent a token or used a network the exchange does not support, contact the exchange. Phantom cannot recover tokens after they are sent to an exchange address.
Missing memo or tag
Some exchanges require a memo or tag to match your deposit to your exchange account. If you sent tokens without a required memo or tag, the exchange may need to manually review the transaction.
Contact the exchange and provide the transaction ID or signature, deposit address, token, network, and amount sent.