Download Phantom app logs to share with support

If you’re experiencing an issue with Phantom, you may be asked to share app logs with Phantom Support. App logs contain technical information about the app’s activity that helps the team investigate bugs and troubleshoot issues. They don't include your recovery phrase or private keys.

If you're logged in to Phantom

Browser extension

1. Click your profile avatar in the upper left.
2. Click Settings (gear icon).
3. Go to Security & Privacy → Download App Logs.
4. Click Download and save the file.

Mobile app

1. Tap your profile avatar in the upper left.
2. Tap Settings.
3. Go to Security & Privacy → Download App Logs.
4. Tap Download and save the file.

If you're logged out of Phantom

Browser extension

1. Click ? in the upper right.
2. Click Download App Logs and save the file.

Mobile app

1. On the welcome screen, tap ? in the upper right.
2. Tap Download App Logs and save the file.