Manage accounts and settings

"Failed to get assets"

If you see a “Failed to get assets” error when opening Phantom, it typically means the app couldn’t connect to the in...

• Updated July 12, 2022 17:00

"This feature is unavailable in your country or region"

This message means the feature you're trying to use isn't available in your location.Your wallet isn't affected. You ...

• Updated December 10, 2024 21:06

About on-curve and off-curve addresses on Solana

You might come across an address on a block explorer like Solscan that says isOnCurve: FALSE. This usually happens wh...

• Updated October 17, 2025 04:10

About usernames, profiles, and public addresses in Phantom

Phantom usernames give you a simple, recognizable identity instead of a long wallet address. They personalize your wa...

• Updated September 17, 2024 00:39

Add a new account or wallet to Phantom after initial setup

After you set up your first wallet in Phantom, you can add more accounts or import other wallets. Everything is manag...

• Updated April 12, 2024 07:39

Adjust screen brightness

Phantom doesn't have a brightness setting. If you want to change how bright the app looks, use your device’s display ...

• Updated November 27, 2025 06:59

Can I change my email in Phantom?

You cannot change the Apple or Google account email linked to your Phantom wallet.If you want to switch to a differen...

• Updated November 13, 2025 04:19

Can I change my phone number in Phantom?

If you need to change a phone number connected to something you did in Phantom, the number was usually collected by a...

• Updated February 04, 2026 05:05

Can I manually add a network to Phantom?

You can’t add new or custom networks to Phantom manually. Phantom only supports the networks that we've integrated di...

• Updated November 17, 2025 11:01

Can I restore Phantom from iCloud or Google Drive?

No. Phantom does not support restoring a wallet from an iCloud or Google Drive backup. Those backups can restore the ...

• Updated January 21, 2026 12:11

Change password in the Phantom browser extension

Phantom only uses a password on the browser extension to unlock the wallet locally. You can change your extension pas...

• Updated September 03, 2025 05:24

Change your Phantom username

Your Phantom username represents your unique wallet identity. You can use your username to receive crypto from other ...

• Updated June 16, 2025 12:46

Claim your Phantom username

You can claim a Phantom username while setting up your wallet or later in Settings. A username helps you send and rec...

• Updated December 27, 2024 00:25

Collect browser console and network logs for troubleshooting

If Phantom Support asked you to collect logs from the Phantom browser extension, this article explains how. Requireme...

• Updated January 27, 2022 14:04

Create a new Phantom wallet with the same email

If you created your wallet with Google or Apple login, you can delete it and create a new wallet using the same email...

• Updated January 19, 2026 15:57

Delete your Phantom wallet

Phantom is a self-custodial wallet. Your wallet and accounts are never stored on Phantom's servers. This means that "...

• Updated April 12, 2024 07:23

Download app logs in Phantom

If Phantom Support asks you to share your app logs, follow these steps to download them.App logs are text files gener...

• Updated July 31, 2025 05:15

Enable blind signing in Ledger Nano

Blind signing is required to interact with apps using Solana and Ethereum (EVM-compatible networks).Enable blind sign...

• Updated May 10, 2023 14:49

Fix issues signing transactions with Saga Seed Vault

Warning: Saga is end of support. Saga devices no longer receive updates from Solana Mobile. Keep your OS and ...

• Updated January 30, 2024 04:57

Fix Ledger issues in the Phantom mobile app

If you are experiencing issues connecting or signing transactions with your Bluetooth-enabled Ledger in the Phantom m...

• Updated May 10, 2023 15:36

Fix wallet login issues

If you are having trouble logging in to your wallet, use the table below to find the guide that matches your issue. ...

• Updated October 21, 2025 12:30

How wallets sync across devices in Phantom

Phantom uses Phantom Auth to sync your wallets (accounts and settings) across devices. However, the way syncing works...

• Updated June 05, 2025 08:06

I lost access to my Apple or Google account

Your Apple or Google account and your four-digit PIN are used to restore access to your Phantom wallet. If you're log...

• Updated November 24, 2025 06:09

Lock the Phantom app

Locking the Phantom app prevents others from accessing your wallet if you leave your device unattended. You'll need t...

• Updated May 01, 2024 08:38

Manage active networks in Phantom

Phantom supports multiple blockchain networks, including Solana and Ethereum. But if you don’t use some of these netw...

• Updated November 15, 2023 19:25

Manage payment methods in Phantom

Phantom does not store your credit or debit card information. If you saved a card while using Phantom, it was stored ...

• Updated February 04, 2026 12:12

Manage push notifications in Phantom

Push notifications are available in the Phantom mobile app for iOS and Android. You can choose which notifications to...

• Updated October 31, 2022 20:37

Manage view-only accounts in Phantom

View-only accounts are useful for tracking addresses you don't control—like a friend's wallet, a trader's public addr...

• Updated April 12, 2024 07:47

Manage your accounts in Phantom

Your Phantom wallet can hold multiple accounts. Each account includes addresses on every supported chain. You can use...

• Updated April 12, 2024 07:07

Manage your profile in Phantom

Your Phantom profile includes your username, avatar, bio, and privacy settings. You can also follow other users and v...

• Updated January 12, 2023 14:10