Download Phantom app logs to share with support

If you’re experiencing an issue with Phantom, you may be asked to share app logs with Phantom Support. App logs contain technical information about the app’s activity that helps the team investigate bugs and troubleshoot issues. They don't include your recovery phrase or private keys.

If you're logged in

Browser extension

1. Click your profile avatar in the upper-left corner.
2. Click Settings (gear icon).
3. Go to Security & Privacy → Download App Logs.
4. Click Download and save the file.

Mobile app

1. Tap your profile avatar in the upper-left corner.
2. Tap Settings.
3. Go to Security & Privacy → Download App Logs.
4. Tap Download and save the file.

If you can't log in

Browser extension

1. Click ? in the upper-right corner.
2. Click Download App Logs and save the file.

Mobile app

1. On the welcome screen, tap ? in the upper-right corner.
2. Tap Download App Logs and save the file.