Manage accounts and settings

"Failed to get assets"

If you see a “Failed to get assets” error when opening Phantom, it typically means the app couldn't connect to the in...

"Failed to load wallet"

If you see "Failed to load wallet," or "Failed to load wallet: An unknown error occurred, please try again later," wh...

"This email doesn't have a wallet"

If you see "This email doesn't have a wallet" when signing in to Phantom with a Google or Apple account, this usually...

"This feature is unavailable in your country or region"

This message means the feature you're trying to use isn't available in your location.Your wallet isn't affected. You ...

"Transactions Disabled"

If you see "Transactions Disabled. Your address is unable to transact using Phantom," your address has been restricte...

About on-curve and off-curve addresses on Solana

You might come across an address on a block explorer like Solscan that says isOnCurve: FALSE. This usually happens wh...

Add accounts to Phantom after initial setup

When you've already onboarded to Phantom (set up a wallet and are using it), you can add new accounts to your existin...

Adjust screen brightness in Phantom

The Phantom app doesn't have a brightness setting. If you want to change how bright the app looks, use your device’s ...

Can I change my email in Phantom?

There are a few different places your email can come up, and how you change it depends on which one. Find your situat...

Can I change my phone number in Phantom?

If you need to change a phone number connected to something you did in Phantom, the number was usually collected by a...

Can I manually add a network to Phantom?

You can't add new or custom networks to Phantom manually. Phantom only supports the networks that we've integrated di...

Can I restore Phantom from iCloud or Google Drive?

No. Phantom does not support restoring a wallet from an iCloud or Google Drive backup. Those backups can restore the ...

Change the password in the Phantom browser extension

You can change the password for the Phantom browser extension at any time. This password unlocks Phantom in your curr...

Collect browser console and network logs for troubleshooting

Browser console and network logs help Phantom Support diagnose extension issues. These are different from app logs an...

Create a new wallet with the same Google or Apple account

If you created your wallet with a Google or Apple account, you can delete it and create a new one with the same accou...

Delete your Phantom wallet

Phantom is a self-custodial wallet, so your wallet and accounts are never stored on Phantom's servers. How you delete...

Download app logs in Phantom

App logs help Phantom Support diagnose issues faster. They contain local app data, crash reports, and public wallet a...

Find your wallet address in Phantom

Your wallet address is a public identifier you share to receive tokens in Phantom: from an exchange, another wallet, ...

Fix issues signing transactions with Saga Seed Vault

Transaction signing with Saga Seed Vault can fail if Phantom isn't authorized or if the initial setup was incomplete....

Fix Ledger issues in the Phantom mobile app

If your Ledger won't connect or sign transactions in the Phantom mobile app over Bluetooth, the steps in this article...

How wallets sync across devices in Phantom

Phantom uses Phantom Auth to sync your wallets (accounts and settings) across devices. However, the way syncing works...

Import your Privy wallet into Phantom

Some apps, such as Pump.fun and Jupiter, use Privy to create a wallet when you sign up with an email address. This wa...

Manage active networks in Phantom

Phantom supports multiple blockchain networks, including Solana and Ethereum. If you don't use some of these networks...

Manage push notifications in Phantom

Phantom sends push notifications on iOS and Android to keep you up to date on your account: social activity, balance ...

Manage watch-only accounts in Phantom

A watch-only account is a public address that you can view in Phantom without importing the wallet's credentials or c...

Manage your accounts in Phantom

Your Phantom wallet can hold multiple accounts. Each account includes addresses on every supported network, so you ca...

Manage your profile in Phantom

Your Phantom profile is your public-facing identity in the app, including your username, avatar, bio, privacy setting...

Manage your username in Phantom

Your username is your @handle in Phantom, the public-facing identity others use to send you tokens, find you in chats...

Migrate your wallet to a new phone

When you move to a new phone, your apps may transfer through iCloud or Google Drive, but Phantom does not transfer yo...

Move funds to a new wallet when you need to start over

If your wallet was compromised but you can still access it, the safest move is to transfer your funds to a brand-new ...