If you or someone else recently transferred a collectible (NFT) to your account and you don't see it in Phantom, this guide will help.
A collectible can go missing or display incorrectly for a few reasons: Phantom may have hidden it as spam, the transfer may still be processing or may have failed, it may have been sent to the wrong address or chain, or the collectible's metadata may be incomplete.
Step 1: Confirm the receiving address and chain
Collectibles sent to the wrong address or chain cannot be recovered. Before investigating further, verify that the sender used the correct details.
- In Phantom, on the Home tab, select Receive.
- Select the chain where you're expecting the collectible.
- Confirm this is the exact address the collectible was sent to.
If the address doesn't match, the collectible cannot be recovered.
Step 2: Check the blockchain explorer or marketplace
Blockchain explorers and collectible marketplaces show all assets at your address, including ones that haven't appeared in Phantom yet.
- Copy your address from Phantom by selecting Receive, then selecting the chain.
- Open the explorer for your chain. See View your wallet activity on a blockchain explorer for links.
- You can also check OpenSea or Magic Eden to verify the collectible exists at your address.
If you have a transaction ID from the sender, search for that directly. The status will tell you what's happening:
- Pending: The transaction is still processing. Wait for it to confirm.
- Successful: The transaction completed. If the collectible still isn't showing in Phantom, continue to Step 3.
- Failed: The transaction didn't go through. Contact the sender.
Step 3: Check your hidden collectibles
Phantom automatically flags collectibles that appear misleading, unsafe, or spammy, and hides them from your wallet. Your collectible may have been hidden. See Manage hidden collectibles in Phantom to check and turn it back on.
If the collectible doesn't appear in the hidden list, it may be filtered more strictly by Phantom and will not be visible in Phantom at all.
On mobile, the Collectibles section on the Home tab only shows verified collectibles. If your collectible is present in your wallet but not visible on the Home tab, you'll see "No verified collections to show." To show an unverified collectible on the Home tab, tap the collectible, then tap Pin. See Pin a collectible in Phantom for instructions.
Step 4: Contact the sender
If the blockchain shows no incoming transaction, the transfer may not have been sent yet. Ask the sender to confirm the transaction ID and that they used the correct address and chain.
Phantom cannot speed up transfers or recover collectibles sent to the wrong address.
If your collectible isn't displaying correctly
If your collectible is visible in Phantom but the image, name, or other details aren't showing correctly, this is usually a metadata issue. Contact Phantom Support and include your wallet address and the collectible transaction ID or contract address.