Phantom may automatically hide some collectibles (NFTs) based on marketplace verification and other trust signals. Some NFTs you hold may not appear in your Collectibles if Phantom can't confirm the collection is verified through supported sources. If none of the collectibles you hold are verified, the Collectibles section may not appear at all on mobile. This doesn't always mean the NFT is unsafe or spam. In any case, your NFT is safe onchain.
Confirm the collectible is in your wallet
Blockchain explorers and collectible marketplaces show every asset at your address, including ones that haven't appeared in Phantom yet. Use them to confirm the NFT is actually at your address.
- Open the explorer for the network the NFT is on. See Blockchain explorers by network for explorer links.
- Or check OpenSea or Magic Eden to verify the collectible exists at your address.
If Collectibles doesn't appear on mobile
If an explorer, OpenSea, or Magic Eden confirms your NFT is at your address but the Collectibles section isn't showing on mobile, here are some things you can do:
- Restart the app. The Collectibles section can take time to load, so close Phantom completely and reopen it.
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Surface your collectibles using the browser extension. If the Collectibles section doesn't appear on mobile, use the Phantom browser extension to pin them:
- Install the Phantom browser extension, then sign in or restore your wallet.
- Go to Collectibles. Your missing collectibles should appear there.
- Open one collectible and pin it.
- Force-open the Phantom app on mobile. The Collectibles section should now appear, showing the collectible you pinned.
- Open each of your other collectibles on mobile and pin them so they display on Home.
- Contact Phantom Support if your collectible still doesn't appear.