If a collectible (NFT) you transferred to Phantom isn't showing up, the most common causes are spam filtering, a still-processing or failed transfer, a wrong address or chain, or incomplete metadata. This article walks through each one.
Step 1: Confirm the receiving address and chain
Collectibles sent to the wrong address or chain cannot be recovered. Before investigating further, verify that the sender used the correct details.
- Get your receive address: on mobile, tap the + button in the lower right, then tap Receive. On the extension, click Receive on the Home tab. Under the address, Phantom shows which network it can receive tokens on.
- Select the network where you're expecting the tokens.
- Confirm this is the exact address the tokens were sent to.
If the address doesn't match, the collectible cannot be recovered.
Step 2: Check the blockchain explorer or marketplace
Blockchain explorers and collectible marketplaces show all assets at your address, including ones that haven't appeared in Phantom yet.
- Now that you know the address where you're expecting the tokens, open the explorer for that network. See Blockchain explorers by network for explorer links.
- You can also check OpenSea or Magic Eden to verify the collectible exists at your address.
If you have a transaction ID from the sender, search for that directly. The status will tell you what's happening:
- Pending: The transaction is still processing. Wait for it to confirm.
- Successful: The transaction completed. If the collectible still isn't showing in Phantom, continue to Step 3.
- Failed: The transaction didn't go through. Contact the sender.
Step 3: Check your hidden collectibles
Phantom automatically flags collectibles that appear misleading, unsafe, or spammy, and hides them from your wallet. Your collectible may have been hidden. See Unhide a collectible in Phantom to check and turn it back on.
If the collectible doesn't appear in the hidden list, it may be filtered more strictly by Phantom and will not be visible in Phantom at all.
Step 4: Contact the sender
If the blockchain shows no incoming transaction, the transfer may not have been sent yet. Ask the sender to confirm the transaction ID and that they used the correct address and chain.
Phantom cannot speed up transfers or recover collectibles sent to the wrong address.
If your collectible isn't displaying correctly
If your collectible is visible in Phantom but the image, name, or other details aren't showing correctly, this is usually a metadata issue. Contact Phantom Support and include your wallet address and the collectible transaction ID or contract address.