Why are some accounts missing after I imported my wallet?

If some accounts are missing after you import a recovery phrase or restore your Phantom wallet, they are often still recoverable. In most cases, Phantom restored your wallet successfully, but did not automatically add every account.

This article explains why accounts may not appear and how to restore them based on how your wallet was created.

Recovery phrase wallets

When you import a recovery phrase, Phantom restores accounts that already have onchain activity. Phantom restores them from oldest to newest.

If an account has never received a transaction and has no balance, it may not appear automatically. You can add it manually:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Create New Account.
4. Select Create.
5. Repeat until your expected accounts appear.

If your accounts still don’t appear

If you’re sure the recovery phrase is correct, reset Phantom and import again to trigger a full rescan. For instructions, see How to reset your Phantom app.

If your accounts still don't appear, one of the following is likely true:

• This isn't the recovery phrase for the wallet you expected.
• The wallet was created using a derivation path Phantom doesn't support.

If your wallet used a different derivation path

Some wallet apps generate accounts using a different derivation path. In that case, Phantom may import your recovery phrase but show a different set of accounts.

To confirm this:

1. Import the same recovery phrase into the wallet app you originally used, such as MetaMask, Solflare or Backpack.
2. If your expected accounts appear there, the recovery phrase is valid but it was created using a different derivation path, and Phantom can’t restore it.

If they appear in the original wallet app but not in Phantom, the recovery phrase is valid, but Phantom can't restore those accounts.

Seedless wallets (Apple or Google)

When you log in with Apple or Google, Phantom restores only your first account automatically—this is by design. Other accounts, even if they have previous activity and funds, need to be added manually like this:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Create New Account.
4. Select Create.
5. Repeat until your expected accounts appear.

If accounts are still missing, make sure you're using the same Apple or Google account you used when you created the wallet.

Private key wallets

A private key restores only one account. Accounts imported by private key don't reappear when you import a recovery phrase. Import them manually like so:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Import Private Key.
4. Select the network, then paste your private key.
5. Repeat for each private key account you want to restore.

Ledger hardware wallets

Ledger accounts aren’t restored automatically, which is by design. Ledger wallets must be reconnected manually after reinstalling Phantom. To reconnect your Ledger, follow these steps:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Connect Hardware Wallet.
4. Plug in and unlock your Ledger, or turn on Bluetooth.
5. Follow the on-screen instructions.