Restore missing accounts after importing your wallet

If some accounts are missing after you restore access to Phantom, they’re often still recoverable. In most cases, your wallet was restored successfully—but Phantom didn’t automatically add every account.

This article explains why accounts may not appear and what to do next, based on how your wallet was created.

Recovery phrase wallets

When you import a recovery phrase, Phantom restores accounts that already have onchain activity, such as swaps, sends, or receives. Accounts are restored from oldest to newest.

If an account has never received a transaction and has no balance, it may not appear automatically. You can add it manually:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Create New Account.
4. Select Create.
5. Repeat until your expected accounts appear.

If accounts still don’t appear

If you’re sure the recovery phrase is correct, reset Phantom and import again to trigger a full rescan. For instructions, see Reset your Phantom app.

If your accounts still don't appear after a reset, one of the following is likely true:

• This isn't the recovery phrase for the wallet you expected.
• The wallet was created using a derivation path that Phantom doesn't support.

Derivation path is different

Some wallet apps generate accounts using a different derivation path. In that case, Phantom may import your recovery phrase but show a different set of accounts.

To confirm this:

1. Import the same recovery phrase into the wallet app you originally used (for example, MetaMask, Solflare or Backpack.
2. Check whether your expected accounts appear there.

If your accounts appear in the original wallet app, your recovery phrase is valid—but the accounts were created using a different derivation path, and Phantom can’t restore them.

If your accounts don’t appear in the original wallet app either, the recovery phrase likely isn’t the one you expected.

Seedless wallets (Apple or Google account)

When you restore access on a new device or after reinstalling the app, Phantom automatically retrieves only your original account. If you had more than one account, you may only see one at first—but the others aren’t lost, and your funds are safe.

To add your other accounts, follow these steps:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account at the bottom.
3. Select Create New Account.
4. Select Create to confirm.
5. Repeat until all your accounts appear.

Optionally, remove any extra accounts you don't need.

Private key wallets

A private key restores only one account. Accounts imported by private key won’t reappear when you import a recovery phrase. You’ll need to import them again:

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Import Private Key.
4. Select the network, then paste your private key.
5. Repeat for each private key account you want to restore.

Ledger hardware wallets

Ledger accounts aren’t restored automatically, by design. After reinstalling Phantom, you’ll need to reconnect your Ledger.

1. Select your profile avatar in the upper-left corner.
2. Select Add Account.
3. Select Connect Hardware Wallet.
4. Plug in and unlock your Ledger, or turn on Bluetooth.
5. Follow the on-screen instructions.