These steps apply only to your Cash account, not to other accounts in your Phantom wallet.
My recovery phrase was compromised
If your recovery phrase was exposed, anyone who has it can control your entire Phantom wallet, including your Cash account. Stop using the affected wallet immediately. Create a new Phantom wallet and move any remaining funds. See Move assets when you need to start over with a new wallet.
Warning: Phantom Support cannot revoke, reset, or replace a Secret Recovery Phrase. If it is compromised, your wallet and funds are no longer secure.
I lost access to my device
If you signed in with Google or Apple and a PIN, sign in on another device using the same account.
If you backed up your Secret Recovery Phrase, import it on another device. See Restore a wallet in Phantom.
I can't see my Cash account after restoring my wallet
Your Cash account is associated with your Phantom profile. If you restore Phantom by signing in to the same Google or Apple account and PIN, or using the same recovery phrase, you will see your Cash account. If you cannot see your Cash account after restoring your wallet, it likely means you're not using the correct credentials.
I can't swap or transfer with my Cash account
If you can see your Cash balance in the app but can't swap or transfer, your funds are safe.
This issue sometimes happens when the same wallet has been imported using different credentials or across multiple devices. Phantom Cash links your balance to the credential used when the Cash account was created, and prioritizes credentials in this order when multiple are present:
- Wallet created with Google or Apple account and PIN
- Secret Recovery Phrase
- Private key
To resolve this, follow these steps in order. Do not switch profiles between steps, as this can make the issue harder to resolve.
- Import the credential using the method your Cash balance is visible under.
- Into that same wallet profile, import your other credentials (recovery phrase, private key, or both) including any recovery phrase used since you first set up your Cash account.
- After adding each credential, test swapping or transferring before moving on.
If the issue persists, contact Phantom Support.