This article answers common questions about Phantom Cash, your Cash account, CASH token, yield, identity verification (KYC), and the Phantom Cash debit card.
General
What can I do with Phantom Cash?
Phantom Cash lets you use crypto like everyday money. See About Phantom Cash for details.
What is a Cash account?
Your Cash account is a separate Solana address that’s tied to your Phantom profile, and it appears alongside your other accounts in Phantom. Your Cash account is designed to hold CASH, a USD‑pegged stablecoin, and it shows your balance in USD.
Your Phantom profile (the same identity that powers your Phantom username) is linked to both your regular Phantom wallet accounts and your dedicated Cash account.
Does Phantom Cash work on all networks?
No. Phantom Cash works only on Solana. Your Cash account is a separate Solana wallet tied to your Phantom profile. It can hold CASH, but it can't receive tokens from other networks such as Ethereum or Polygon. If you hold USDC or other tokens on a different network (for example, Base), you must bridge them to Solana before you can swap them into CASH.
Where can I see my Cash balance?
In your Phantom mobile app, open the Home tab. Then look for Cash Balance at the top.
Can I use Phantom Cash in the browser extension?
No. Your Cash account is available only in the Phantom mobile app. There's no browser extension support for Phantom Cash at this time.
Where is Phantom Cash available?
Phantom Cash is available worldwide. Offchain features are available in the US only, except NY and AK. See About Phantom Cash for more information.
How can I fund my Cash account?
When will Apple Pay and the debit card be available outside the US?
Both are offchain features available only in the US (except NY and AK). We don't have a timeline to share for other regions, but availability will expand over time.
In the meantime, you can fund your Cash account by swapping Solana tokens into CASH using Add Cash → Quick Sell Crypto.
How can I send CASH from my Cash account?
See Send CASH from your Cash account.
How can I withdraw CASH from my Cash account?
See Withdraw CASH from your Cash account.
Can I send CASH to exchanges?
Yes, with limited support. See Using CASH token on exchanges for a list of compatible exchanges.
Why did I receive CASH instead of a Cash balance?
This depends on whether you have an active Cash account:
- If you ever opened the Cash tab and tapped Enter, then your Cash account is active.
- If you have not, your Cash account is not yet active.
- When someone sends funds from their Cash account to your username, because you do not yet have an active Cash account, you receive CASH token directly in your Phantom wallet.
- When you activate your Cash account later, you can move CASH token into the Cash account by opening the Cash tab and selecting Add Cash → Quick Sell Crypto → CASH.
How do I connect my bank account to my Cash account?
If you're in the US (except NY and AK), you can connect your bank account to add or withdraw funds. For funding, open the Cash tab and tap Direct Deposit, the add your bank details. For withdrawals, open the Cash tab and tap Withdraw → To Bank Account, then add your bank details.
Only US bank accounts are supported.
Why does my total balance look higher than it should?
If you have multiple accounts in Phantom, your Cash account balance is added to each account's total in the account picker. Your actual funds aren't duplicated. Your Cash account is a single amount held separately.
What if I change my Phantom username?
Your Cash account remains under your control. It's tied to a unique identifier associated with your Phantom profile, not your username.
Can I close my Cash account?
Yes. For details, see Close your Cash account.
Can anyone pull CASH out of my Cash account?
No. Only you control your Cash account. Your balance is held in a self-custodial smart-contract wallet on Solana, which means:
- Only you can move funds using your wallet credentials.
- Phantom, Bridge, Link, or any partner can't access or withdraw your funds.
- No one can pull money out without your authorization.
You can always move your Cash account balance yourself by sending funds to another Phantom user or Solana wallet, or by swapping into Solana tokens.
Can I use a Ledger wallet with Cash?
Partially. The Quick Sell Crypto funding option isn't available for Ledger accounts.
Identity verification (KYC)
Is KYC required to use Phantom Cash?
Identity verification (KYC) is optional for most Phantom Cash features. You can swap tokens into your Cash account, swap out of it, withdraw to your Phantom wallet, and send to other Phantom users and Solana wallets—all without KYC. To access bank deposits, withdrawals, and the Phantom Cash debit card, KYC is required.
What do I need to verify my identity?
Identity verification (KYC) is available in the US only, except NY and AK. To complete it, you'll need the following:
- A US phone number
- Your full name
- US address
- Date of birth
- Social Security number
- A government-issued ID
- Access to your device's camera for a face scan.
For step-by-step instructions, see Get started with Phantom Cash.
Who handles identity verification for Phantom Cash?
Identity verification for Phantom Cash is handled by Link, our identity verification partner. Link is a Stripe company. Phantom receives your verification status, not your identity documents. We do not store any personal information except your email.
How does Phantom use my KYC information?
When you complete identity verification (KYC), your verification status is linked to a unique identifier associated with your Phantom profile. We do not link or correlate your KYC information with your non-Phantom Cash wallet addresses.
Can I have more than one Cash account with the same identity information?
Yes. You can have multiple Cash accounts under different Phantom profiles, and you can onboard each one using the same identity information, including email and phone number.
Can I request to delete my identity information?
Yes. You can request Link to delete your identity documents, payment method, or your entire Link account. For more details, see Delete information saved with Link.
Phantom Cash debit card
How do I get my Phantom Cash debit card?
After you complete identity verification (KYC), you'll be prompted to accept the card terms of use and activate your card. If you skip this step, the card won't be created. Return to the Cash tab later to finish activation. If you don't see the prompt, you may need to reverify to get a card.
Why do I need to verify my identity to use the Phantom Cash debit card?
The Phantom Cash debit card is issued through a regulated card program partner and is subject to applicable financial and identity-verification requirements.
Is the Phantom Cash debit card available in my country?
The virtual Phantom Cash debit card is available only in the US (except NY and AK). The physical card is coming soon in the US. We don't have a timeline to share for other regions.
How does the Phantom Cash debit card work?
Your Phantom Cash debit card is a stablecoin-linked Visa card that works anywhere Visa, Apple Pay, or Google Pay are accepted. When you pay, Bridge (our payments provider) draws CASH from your Cash account balance and converts it to USD so the merchant is paid like any standard Visa transaction. You can use your card online, in apps, and in-store wherever Visa is accepted.
Onchain, you'll see a transfer from your Cash account to Bridge's debit-card smart contract. Merchant names, items, and receipts aren't visible onchain.
Can I use my Phantom Cash debit card with Apple Pay or Google Pay?
Yes. You can add your Phantom Cash debit card to Apple Pay or Google Pay in the Phantom app or in the respective wallet app. Once added, you can use your card for contactless payments and online purchases.
Why was I asked for a PIN when paying with my Phantom Cash debit card?
By default, your Phantom Cash debit card has no PIN set. Most US merchants don't require a PIN for contactless or credit-style transactions, but some may still prompt for one.
If you're asked for a PIN and haven't set one, you can usually press Enter or skip to proceed. If the terminal requires a PIN, open the Cash tab, tap your card, then tap Change PIN to set one before retrying.
How can I change the name on my Phantom Cash debit card?
Contact Phantom Support.
Can I view the statement for my Phantom Cash debit card?
You can view all transactions with your Cash account in the Activity section on the Cash tab.
Use CASH token with apps
How can I earn yield with CASH?
You can earn yield with your CASH token by depositing it into apps such as Kamino. For more details, see Using CASH token in apps.