If you see "This email doesn't have a wallet" when signing in, Phantom could not find an wallet created with that Google or Apple account. This usually means you selected a different account than the one used to create your wallet, or your wallet was not fully set up.
Wrong account selected
Wallets are tied to specific Google or Apple accounts. If you have multiple accounts, you may have selected the wrong one.
Try signing in with each of your accounts. If you're not sure which one you used, search your inbox for the Phantom welcome email:
- Sender:
marketing@phantom.com - Subject: "Welcome to Phantom"
When you select the correct account, Phantom asks for your four-digit PIN.
Setup was not completed
If something interrupted setup, your account may exist but not yet have a wallet attached to it. Try signing in again with the same Google or Apple account. If you never sent any funds to this wallet, signing in again may complete setup.
Email used for something else
Not every Phantom-related email means a wallet was created. The following do not create a wallet:
- Receipts for token purchases from providers such as MoonPay or Coinbase. These use your email for the transaction only.
- Newsletter signups from phantom.com. These only subscribe you to updates.
If your email was only used for one of these, there is no wallet linked to it.