If you see this error when signing in with Google or Apple, Phantom can't find a wallet linked to that account. Here's what might be happening.
You're signing in with the wrong account
If you select a different Apple or Google account than the one you used to create your wallet, Phantom won't find it.
If you have multiple accounts, try signing in with each one. To identify which email you used, search your inbox for the welcome email:
- Sender: marketing@phantom.com
- Subject: Welcome to Phantom
When you select the correct account, Phantom prompts you to enter your four-digit PIN.
The wallet wasn't created successfully
If something went wrong during setup, your wallet may have been partially created—Phantom recognizes your account, but no wallet addresses were generated.
Try signing in again with the same account. If no funds were sent to the wallet, retrying may complete the setup.
If you still see the error, try these steps:
- Take a screenshot of the error.
- Tap ? → Download App Logs.
- Submit a support ticket with the logs and screenshot.
This email was used for something else
Some Phantom-related emails aren't linked to a wallet:
- Purchase receipts: Providers like MoonPay or Coinbase use your email for transactions, not wallet creation.
- Newsletter signups: Signing up on phantom.com uses your email for updates only.
Neither creates a wallet linked to that email.
Restore using a recovery phrase
If you previously exported a recovery phrase for this wallet, you can restore it using that phrase instead.
If you don't have your recovery phrase and can't sign in with the correct Apple or Google account, the wallet can't be recovered.