This article explains why you may see a username prompt when setting up Phantom on a new phone.
Cause
Your profile may not migrate automatically depending on how the device was restored. When setting up a new phone using cloud backup or device-to-device transfer, Phantom may not preserve your profile information. The app then guides you through creating a new username, even if your previous wallet already had one.
What you can do
- Uninstall Phantom.
- Install it again from phantom.com/download.
- Restore your wallet or sign in again.
- If your original profile doesn't appear, contact Phantom Support. Let us know whether you used a cloud backup or a device-to-device migration.