Asked to create a new username on a new phone

If Phantom prompts you to create a username when setting up on a new phone—even though your previous wallet already had one—here's why.

Cause

Your profile may not migrate automatically depending on how the device was restored. When setting up a new phone using cloud backup or device-to-device transfer, Phantom may not preserve your profile information. The app then prompts you to create a new username.

Solution

1. Uninstall Phantom.
2. Install it again from phantom.com/download.
3. Restore your wallet or sign in again.

Your original profile should appear after a fresh install.