"Failed to load wallet"

This error means Phantom is unable to load your wallet on the device you are using. To identify the cause, Phantom Support will need your app logs.

Browser extension

1. Take a screenshot of the error.
2. Click ? → Download App Logs.
3. Submit a support ticket with the logs and screenshot.

Mobile app

1. Take a screenshot of the error.
2. Tap ? → Download App Logs.
3. Submit a support ticket with the logs and screenshot.