If you see "No wallets found in KMS org after migration" (or "Failed to load wallet") when signing in or restoring, your Phantom app's authentication session has expired or gone stale. This is a sign-in problem on this device, not a loss of your wallet.
Your funds and any open positions are safe onchain. This error does not move, delete, or lock your assets. You do not need to create a new wallet, and doing so will not help.
You may also see this issue as: the wallet stuck in view-only mode, transactions or swaps failing to sign, your Cash account balance visible but unusable, or Settings → Security & Privacy → Show Recovery Phrase loading forever.
Before you start
If you can still open your wallet anywhere (another device, or the browser extension), back up first as a safety net:
- On the device where it still works, go to Settings → Security & Privacy → Show Recovery Phrase.
- Follow the prompts and store the phrase somewhere secure and offline.
If the wallet does not open anywhere, continue to the steps below.
Restore access
- Reset Phantom: go to Settings → Security & Privacy → Reset App. If you cannot reach that menu, uninstall Phantom and reinstall it from phantom.com/download.
- When Phantom reopens, tap I Already Have a Wallet and sign back in with the original method:
- Google or Apple account (most wallets): Choose Continue with Email, then sign in with the same Google or Apple account you used to create the wallet. Enter your four-digit PIN if prompted.
- Secret Recovery Phrase (only if you created the wallet with one, or exported it earlier): Choose Other Import Options → Import Recovery Phrase and enter the same phrase.
If you have more than one Google or Apple account, sign in with each one until the correct wallet loads. Wallets are tied to the specific account used at creation.