Why am I seeing "Failed to load wallet" when opening Phantom?

This error means Phantom is having trouble loading your wallet on this device. Our support team can investigate using your app logs.

To send us your logs, follow the steps for your platform:

Browser extension

1. Take a screenshot of the error.
2. Click the ? icon in the lower right corner of Phantom.
3. Select Download App Logs.
4. Submit a support ticket and attach both the screenshot and the log file when requested.

Mobile app

1. Take a screenshot of the error.
2. Tap the ? icon in the upper right corner of Phantom.
3. Tap Download App Logs.
4. Submit a support ticket and attach both the screenshot and the log file when requested.