If you see "Transactions Disabled. Your address is unable to transact using Phantom," your address has been restricted from sending or swapping crypto due to a Terms of Use violation. Phantom cannot provide specific details about individual restrictions.
You still have access to your assets. You can export your Secret Recovery Phrase and import it into another wallet app to move your funds.
Warning: Never share your Secret Recovery Phrase or private key with anyone. Anyone with access to either has full control of your wallet. Phantom Support will never ask for your recovery phrase or private key.
- On mobile, tap your profile avatar in the upper left to open the sidebar; on the browser extension, click your profile avatar in the upper left.
- Go to Settings > Security & Privacy > Show Recovery Phrase.
- Import your recovery phrase into a compatible wallet app.
- Use the other wallet app to transfer your funds.