Buy lets you purchase tokens in Phantom using a debit card, Apple Pay, PayPal, or a bank transfer. Your purchase is handled by a third-party provider such as MoonPay, Topper, or Banxa, not by Phantom. The provider delivers the tokens to your wallet.
Each provider operates independently. The tokens available to buy, payment methods, purchase limits, fees, exchange rates, identity verification (KYC) requirements, and delivery times all vary by provider and region.
This article covers the browser extension only. On mobile, use Add Cash instead. See Add Cash to Phantom in the US or Add Cash to Phantom from outside the US.
Buy crypto
- On the Home tab, click Buy and choose the token you want to purchase.
- Enter the amount.
- Choose a provider and payment method. Phantom suggests a provider and payment method based on your region. To use a different one, click the suggestion and make your selection on the Change payment method screen. For some tokens or amounts, only one provider may be available in your region.
- Click Buy. Phantom opens the provider's site in your browser.
- Sign up or sign in to your provider account.
- Complete your purchase.
After your purchase is complete, your balance appears in Phantom.
Common issues
What Phantom can and cannot help with
Because purchases are handled by a third-party provider, Phantom cannot speed up or cancel purchases, issue refunds, access your provider account, or resolve identity verification (KYC) issues. For any of these, contact the provider directly. See Onramp providers in Phantom for support links.
No providers are showing up
In some regions, no providers are available in Phantom yet. If the Buy flow doesn't work for your situation, you can still get tokens into your Phantom wallet in two ways:
- Buy on an exchange and transfer in. Purchase tokens on a centralized exchange such as Coinbase, Binance, or Kraken, then send them to your Phantom wallet address. Make sure to select the correct network when withdrawing from the exchange.
- Receive from another wallet. If you already hold tokens in another wallet, you can send them directly to your Phantom wallet address on the same network.
For instructions on how to receive tokens, see Receive tokens in Phantom.
Payment method keeps being declined
Your bank or card issuer may block crypto purchases by default. Try a different payment method (debit card, bank transfer, or Apple Pay), or select a different provider at the Buy screen. If the decline comes from the provider's side, contact their support team directly. See Onramp providers in Phantom for support links.
Identity verification not working
Providers may require identity verification to comply with financial regulations. If verification is failing, contact the provider directly. Phantom cannot access or assist with provider-side KYC issues. See Onramp providers in Phantom for support links.
Account is blocked
If a provider blocks your account, the restriction comes from their compliance team. Phantom cannot see why you were blocked or unblock your account. Contact the provider's support team directly. See Onramp providers in Phantom for support links.
Tokens haven't arrived
First, identify which provider handled your purchase by checking your email receipt or your card or bank statement. The provider's name, not Phantom's, will appear on the charge. Then:
- Check your inbox for a receipt or order confirmation from the provider.
- Look up the transaction status on the provider's website or app.
- Contact the provider if the delay exceeds the timeframe shown in your receipt.
See Onramp providers in Phantom for support links.
Unexpected fees or limits
Purchase limits, fees, and exchange rates are set by each provider and vary. To compare, go back to the Buy screen and select a different provider. See Onramp providers in Phantom for a full list of available providers in your region.
FAQ
Which providers are available?
Phantom uses Meld, a payment infrastructure platform, to connect you with providers available in your region. During checkout, you may be redirected to meldcrypto.com or meldphantom.com. This is expected and safe.
For a full list of providers, their regional availability, and support contacts, see Onramp providers in Phantom.
How do I know which provider handled my purchase?
The provider's name is shown during checkout and in the email receipt they send after the transaction. You can also check your card or bank statement, where the charge shows the provider's name, not Phantom's. Once you've identified the provider, see Onramp providers in Phantom for their support contact details.
Can I buy any token this way?
No. Popular tokens such as SOL, ETH, USDC, and BTC are generally available, but others may not be. A token needs to be supported both by Phantom and by at least one provider available in your region.