If you think you’ve been targeted by a scam — or just spotted suspicious activity — here’s how to report it.
Report to Phantom Support
To report a scam directly to Phantom:
- Go to help.phantom.com.
- Select the Chat button in the bottom-right corner.
- Type "speak with a human" or "speak to an agent."
- Follow the prompts to submit a support ticket. In your report, include:
- Any suspicious messages or links.
- Screenshots, if available.
- The wallet address or username of the scammer.
- A brief description of what happened.
After you submit your ticket, you’ll receive a confirmation number. A Phantom Support agent will follow up with you by email.
Warning: Phantom Support will never DM you or email you first. We only respond after you submit a ticket through our official Help Center.
What to report
You can report any of the following:
- Fake Phantom Support messages on social media.
- Phishing websites or scam links.
- Suspicious token airdrops or fake NFT drops.
- Malicious browser extensions or mobile apps.
- Impersonation accounts using Phantom branding.
If you've already been scammed
Even if you’ve already shared info or sent funds:
- Submit a ticket through the chatbot on help.phantom.com so our team can document the case and guide you through safety steps.
- You may also report the incident to:
- Chainabuse: chainabuse.com – community-based scam reporting.
- Local authorities: Reporting may help in some jurisdictions.
- Tax authorities: Losses may be deductible, depending on your location.
- Additionally, platforms like Chainalysis offer advanced tracking for stolen funds, though these services may involve fees.
Unfortunately, due to the nature of crypto and the non-custodial design of Phantom, funds lost to scams usually can’t be recovered. But your report helps others stay safe.
How to protect yourself going forward
- Never share your secret recovery phrase or private keys.
- Block direct messages from strangers on platforms like Discord or Twitter.
- Double-check URLs before connecting your wallet.
- Bookmark our security best practices to stay informed.
Common signs of a scam
- Unsolicited DMs claiming to be from Phantom Support.
- Messages asking for your secret recovery phrase, PIN, or private keys.
- Links to websites that aren’t official Phantom domains.
- Urgent or threatening language, such as “Act now or lose access.”
For more information, see Common token scams and Common NFT scams.