Security
Protect your wallet from scams, phishing, and hacks—plus tips on staying safe.
Get help from Phantom
Phantom offers support through a ticket-based system. There is no live chat, live agents, dedicated email, or phone s...
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What if I got scammed?
If you think you were scammed, act quickly to protect any assets still in your wallet. Blockchain transactions are fi...
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Why am I seeing "This domain is new" when interacting with an app?
When you interact with an app (like confirming a transaction), your Phantom wallet might display a warning message:"T...
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Why am I seeing "This dApp could be malicious" when interacting with an app?
When you interact with an app (like confirming a transaction), your Phantom wallet might prevent you from the interac...
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IP infringement claims
Reporting trademark infringement Phantom respects the intellectual property rights of others and expects users to do ...
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Phantom will never DM, email, or ask you to send funds
Scammers impersonate Phantom Support to steal your assets. Learn how to recognize common tactics and protect yourself...
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Beware of sweeper bots
A sweeper bot is an automated script that drains funds from a compromised wallet. If your funds disappear immediately...
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Why am I seeing “This account might be malicious”?
"This account might be malicious. Do not send or deposit funds into it. Please proceed with caution."If you see this ...
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Understanding verified and unverified tokens in Phantom
Because blockchains are open by design, anyone can create a token and send it to your wallet without asking.This mean...
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An unfamiliar token or collectible appeared in Phantom
If an unfamiliar token or collectible appears in Phantom, it is usually spam. Most unsolicited airdrops are scams des...
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Common token scams
Scam tokens are common in crypto. You might see an unfamiliar token in your wallet, or notice a new token transaction...
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Tools to help you avoid crypto scams
Crypto scams often rely on confusion, lookalike tokens, and malicious approvals. A few simple tools can help you veri...
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Why do I see unknown usernames or unexpected accounts in Phantom?
If you see unknown usernames or unexpected view-only accounts in your wallet, it could be a sign of an imported or co...
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Why does Phantom show warnings for Pump.fun and Moonshot tokens?
Pump.fun and Moonshot are Solana-based platforms that let anyone create and trade memecoins—tokens based on jokes, me...
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Transfer funds to a new Phantom wallet with a new recovery phrase
If you want to improve your wallet’s security, you can move your funds to a new wallet with a fresh recovery phrase (...
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Common NFT scams
Fake NFT mints, airdrops, and giveaways are among the most common scams targeting Phantom users.Phantom is a non-cust...
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Security tips for Phantom users
Phantom offers industry-leading security features and a dedicated support team to help keep you safe. But like any cr...
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What if I see a link in an NFT's description?
If you see a link in an NFT’s description, do not click it or connect your wallet. Unsolicited NFT airdrops often try...
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Report a scam
Reporting scams helps protect the wider crypto community and identify active threats. Reports to law enforcement may ...
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I need help reversing a transaction
If you need to reverse a blockchain transaction, it is important to know that confirmed transactions cannot be undone...
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