Security
Protect your wallet from scams, phishing, and hacks—plus tips on staying safe.
Get help from Phantom
Phantom Support is here to help. Support is available in English, and all follow-up communication happens by email. I...
I was scammed or my wallet was drained. What can I do?
If your wallet was drained or you think you were scammed, act quickly to protect anything that may still be safe. Sta...
"This domain is new or has not been reviewed yet. Proceed with caution."
If you see "This domain is new or has not been reviewed yet. Proceed with caution." when submitting a transaction wit...
An unfamiliar token or collectible appeared in my wallet
If an unfamiliar token or collectible appears in your wallet, it's usually spam. Most unsolicited airdrops are scams ...
Beware of sweeper bots
A sweeper bot is an automated script that drains funds from a compromised wallet. If your funds disappear immediately...
Can I reverse or cancel a transaction?
Confirmed blockchain transactions cannot be reversed or cancelled. No one, including Phantom, can undo them once they...
Common NFT scams
Fake NFT mints, airdrops, and giveaways are among the most common scams in crypto. Phantom can't recover lost assets,...
Common token scams
What are scam tokensScam tokens are cryptocurrencies used by bad actors to trick you into losing funds. They can take...
IP infringement claims
If you believe content in the Phantom wallet app or browser extension infringes on your trademark, you can report it ...
Phantom will never DM, email, or ask you to send funds
Scammers impersonate Phantom Support to steal your assets. Learn how to recognize common tactics and protect yourself...
Report a scam
Reporting scams helps protect the wider crypto community and identify active threats. Reports to law enforcement may ...
Security tips for Phantom users
Before you start buying, swapping, or exploring crypto on Phantom, there are a few important things to understand abo...
Tools to help you avoid crypto scams
Crypto scams often rely on confusion, lookalike tokens, and malicious approvals. A few simple tools can help you veri...
Understanding Phantom Auth
Phantom Auth is the system Phantom uses to associate certain wallet customizations with you across supported devices....
Understanding Phantom KMS
Phantom's Key Management System (KMS) stores wallet keys in secure enclaves instead of on your device. KMS powers fea...
Understanding token security signals
Before you buy or interact with any token, knowing how to read key signals can help you evaluate risk and avoid scams...
Understanding verified and unverified tokens in Phantom
Because blockchains are open by design, anyone can create a token and send it to your wallet without asking.This mean...
What if I see a link in an NFT's description?
If you see a link in an NFT's description, do not click it or connect your wallet. Unsolicited NFT airdrops often try...
Why you no longer need a PIN to sign in
If you created your Phantom wallet with a Google or Apple account, you may notice that you are no longer asked to ent...
“This account might be malicious. Do not send or deposit funds into it. Please proceed with caution."
If you see "This account might be malicious. Do not send or deposit funds into it. Please proceed with caution," Phan...