Security
Protect your wallet from scams, phishing, and hacks—plus tips on staying safe.
Get help from Phantom
Phantom offers support through a ticket-based system. There is no live chat, live agents, dedicated email, or phone s...
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I was scammed
Blockchain transactions can't be reversed, but you can secure your wallet and prevent further loss. The steps you tak...
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Deal with scam or spam tokens
If a token appears in your wallet that you didn't buy or request, don't interact with it. Nearly all unsolicited aird...
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Why am I seeing "This domain is new" when interacting with an app?
When you interact with an app (like confirming a transaction), your Phantom wallet might display a warning message:"T...
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Why am I seeing "This dApp could be malicious" when interacting with an app?
When you interact with an app (like confirming a transaction), your Phantom wallet might prevent you from the interac...
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IP infringement claims
Reporting trademark infringement Phantom respects the intellectual property rights of others and expects users to do ...
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Phantom will never DM, email, or ask you to send funds
Scammers impersonate Phantom Support to steal your assets. Learn how to recognize common tactics and protect yourself...
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Beware of sweeper bots in your Phantom wallet
What sweeper bots areA sweeper bot is a script that hijacks your wallet and auto-steals anything new that lands in it...
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"This account might be malicious"
If you see this warning, Phantom has detected that the Solana account you're viewing may be controlled by a scammer o...
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Verified and unverified tokens in Phantom
Blockchains are open by design. Anyone can create a token, and anyone can send a token to your wallet without asking....
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What if I see an unfamiliar token or NFT in my wallet?
This article covers scam tokens, spam airdrops, and unfamiliar tokens or NFTs you didn’t purchase or expect. Import...
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Common token scams
Scam tokens are common in crypto. You might see an unfamiliar token in your wallet, or notice a new token transaction...
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Tools to help you avoid crypto scams
Crypto scams often rely on confusion, lookalike tokens, and malicious approvals. A few simple tools can help you veri...
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Unknown usernames or unexpected accounts in Phantom
If you're seeing unknown usernames or unexpected view-only accounts in your wallet, it could be a sign of an imported...
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Why Phantom shows warnings for Pump.fun and Moonshot tokens
This article explains what UGC (user-generated content) memecoins are, how platforms like Pump.fun and Moonshot work,...
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Transfer funds to a new Phantom wallet with a new recovery phrase
If you want to improve your wallet’s security, you can move your funds to a new wallet with a fresh recovery phrase (...
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About sat protection in Phantom
Bitcoin uses the UTXO model (Unspent Transaction Output), meaning your balance is stored in individual outputs rather...
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Common NFT scams
Fake NFT mints, airdrops, and giveaways are among the most common scams targeting Phantom users.Phantom is a non-cust...
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Security tips for Phantom users
Phantom offers industry-leading security features and a dedicated support team to help keep you safe. But like any cr...
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What if I see a link in NFT description?
Avoid clicking links in unsolicited NFT airdrops. Connecting your wallet to suspicious websites may result in the los...
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Report a scam
Reporting scams helps protect the Phantom community. While Phantom can't recover stolen funds (the wallet is non-cust...
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I need help reversing a transaction
All blockchain transactions are final and irreversible. Because of the decentralized nature of blockchains, no one, i...
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