Phantom Support is here to help. Support is available in English, and all follow-up communication happens by email. If you're not sure where to start, Sarah, our support chatbot, can answer most questions right away and help you submit a ticket if you need a human agent.
Note: If you were scammed or your wallet was drained, see I was scammed or my wallet was drained. What can I do? before contacting support.
Find answers on your own
These resources resolve most issues without needing to submit a ticket.
Chat with Sarah
Sarah can check your transaction history, wallet addresses, token balances, and a lot more. See Contact support below for how to reach her.
Browse the Help Center
Use the search field at the top of help.phantom.com to find articles on most topics.
Developer documentation
For Phantom MCP server, Phantom Connect, and Phantom Portal, visit docs.phantom.com.
Contact support
On desktop, click the Chat button on help.phantom.com. In the Phantom mobile app, you have two options:
- Go to sidebar → Settings → Help & Support.
- Go to the Cash tab, tap the three-dot menu in the upper right, then tap Support.
Submit a ticket
Sarah will ask you a few questions to understand your issue. The more detail you share, the faster we can help. A few things to keep in mind:
- You'll be asked for your email address so a support agent can follow up with you.
- Selecting Never mind during the process will cancel your submission and you'll need to start over.
- Some questions may not seem directly related to your issue. Skip them if you're able to.
After submitting
You'll receive a ticket ID in the chat. A support agent will reach out at the email address you provided. You can reply directly to that email to continue the conversation.
Stay safe from fake Phantom Support
Phantom Support will never contact you first. If someone reaches out claiming to be from Phantom, they are a scammer. We don't have a support phone number or public email address. Any contact information claiming otherwise is fraudulent.
Phantom Support will never do any of the following:
- Send you a direct message on social media.
- Ask for your Secret Recovery Phrase, private keys, or four-digit PIN.
- Ask you to transfer funds.
- Request personal information such as passwords.