Phantom offers support through a ticket-based system. There is no live chat, live agents, dedicated email, or phone support. All communication with Phantom Support happens via email. Phantom Support (agents and chatbot) is available in English only.
Find answers on your own
Before submitting a ticket, try these resources:
Chat with our bot
Select the Chat button to ask questions. The bot draws information from this Help Center and can also check your transactions, perps, prediction markets, wallet addresses, and token balances.
Search the Help Center
Use the search field at the top of this page to find articles. Search results include AI summaries to help you find answers quickly.
Browse the Help Center
Explore how-to guides, troubleshooting articles, and learn about Phantom features.
Developer documentation
For technical questions, visit docs.phantom.com.
Contact support
Select the Chat button in the lower-right corner of this page to submit a support ticket.
Submit a ticket
Answer the questions that follow. If the bot asks you a question, try to be clear and give the bot the information it needs. Some questions may seem unrelated to your issue, but your answers help us collect as much as information as we can to help you. If a question doesn't apply, you can skip it.
A few things to know:
- Selecting Never mind during ticket submission will stop the process, and you'll need to start again.
- The bot doesn't remember your previous conversation.
After submitting a ticket
Once your ticket is submitted, you receive a ticket ID via the chat. A support agent will reach out to you at the email address you provided. If they need additional information, they'll request it. You can reply directly to that email to continue the conversation.
Stay safe from fake Phantom Support
Phantom Support will never contact you first. If someone reaches out claiming to be from Phantom, they are a scammer.
Phantom Support will never do the following:
- Send you a direct message on social media.
- Ask for your recovery phrase, private keys, or four-digit PIN.
- Ask you to transfer funds.
- Request personal information such as passwords or payment details.
Phantom doesn't have a support phone number or public email address. Any contact information claiming otherwise is fraudulent.
If you believe you've been targeted by a scam, see I was scammed.