Completing identity verification (KYC) for Cash lets you deposit Cash via Stripe, use direct bank deposits and withdrawals, and get a Phantom debit card. These features are available in the US, except New York.

Verification is handled by Link within Phantom. You’ll first connect Phantom with Link, then provide the information needed to verify your identity.

If you’re located in the EU, see Verify your identity for Cash (EU only).

Start verification #

You can start verification in either of these ways:

• When adding Cash: Tap + > Add Cash, enter an amount, and continue with Stripe selected under Delivery. Phantom prompts you to verify your identity when needed.
• From your profile: On Home, tap your profile avatar in the upper left, then go to Profile → Manage → Verify my profile.

Connect Phantom with Link #

1. On the Login to Stripe Link screen, enter your email and tap Continue. If you don’t have a Link account, one will be created for you.
2. Enter your US phone number. Check the country code beside the number.
3. On Where do you live?, confirm your country of residence.
4. Enter the code sent to your phone on the Confirm it’s you screen.
5. On Connect Phantom with Link, review the permissions and tap Allow.

Once connected, you’ll continue to identity verification.

Provide your verification information #

On the Verify your identity screen, review the information and terms, then tap Agree & Continue. Follow the prompts to provide the requested details. Cash uses progressive verification. You can start with basic information and provide more details over time, as you keep adding funds to your Cash account via Stripe.

The information you may be requested to provide includes the following:

• Phone number, date of birth, and address
• Social Security Number (SSN)
• Government-issued ID

An Individual Taxpayer Identification Number (ITIN) is not accepted.

You may still be asked for additional information as you use Cash.

Check whether you’re verified #

1. Tap your profile avatar in the upper left.
2. Go to Profile > Manage.
3. Check the bottom of the screen.

If you see Show verified status instead of Verify my profile, your identity verification is complete.

Funding limits #

Stripe funding limits are dynamic and may vary based on your payment method, verification level, account history, location, and Stripe’s risk assessment.

As you continue to use Stripe, you may be asked for more information, such as your SSN or a government-issued ID. Completing additional verification may affect your funding limit.

The most accurate limit is the one shown in Phantom when you make a deposit. Other limits may also apply depending on your account and payment method.

For more details, see Add funds to your Cash account.

If verification fails #

In some cases, Link may not be able to verify your identity. Phantom cannot review, approve, or override the result.

See Why did my Cash identity verification fail?

Update or delete your verification information #

Making changes to your Link account (such as your email or phone number) may affect your ability to access some Cash features. If you run into issues after making changes, contact Phantom Support.

Update your email address #

To change the email address used for identity verification in Cash, contact Phantom Support.

Update your phone number #

To change the phone number used for identity verification in Cash, delete your existing Link account and restart verification with the new number.

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Delete your Link account.
4. Restart identity verification in Phantom and enter the new number.

Update your mailing address #

To change the mailing address used for identity verification in Cash, delete your existing Link account and restart verification with the new mailing address.

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Delete your Link account.
4. Restart identity verification in Phantom and enter the new mailing address.

Delete your identity documents #

1. Open Delete information saved with Link.
2. Click the link in the Delete identity documents section.
3. Enter the email address you used for identity verification in Cash.
4. Link will send you an email.
5. Click the link in the email to confirm deletion.

Delete your Link account #

1. Open app.link.com/settings.
2. Enter the email address you used for identity verification in Cash.
3. Follow the prompts.

FAQ #

Is identity verification required to use Cash? #

Identity verification is optional for most Cash features. It is required for Stripe funding, bank deposits and withdrawals, and the Phantom debit card.

Who handles identity verification for Cash? #

Identity verification for Cash is handled by Link, our identity verification partner. Phantom receives your verification status and does not store your identity documents or personal information other than your email.

How does Phantom use my KYC information? #

When you complete identity verification (KYC), your verification status is linked to a unique identifier associated with your Phantom profile. You can choose to display a purple checkmark on your profile by turning on Show verified status under Profile > Manage.

Can I have more than one Cash account with the same identity information? #

Yes. You can have multiple Cash accounts under different Phantom profiles and complete verification for each using the same identity information, including email and phone number. 

Having multiple Cash accounts may cause unexpected issues. If you run into problems, contact Phantom Support.

Can I delete my identity information? #

Yes. You can request Link to delete your identity documents, payment method, or your entire Link account. See Delete information saved with Link for details.