Completing identity verification (KYC) for Cash lets you deposit Cash via Stripe in the EU member states.

When you complete verification, your status is linked to a unique identifier associated with your Phantom profile. We receive your verification status, but do not store your personal information except your email.

Identity verification is handled by Link. Stripe may ask for information required under EU crypto regulations.

If you’re located in the United States, see Verify your identity for Cash (US only).

Start verification #

Phantom prompts you to start verification when you make your first deposit with Stripe. To get there, on the Home tab, tap + in the lower right, then tap Add Cash, enter the amount, and make sure Stripe is selected under Delivery.

Alternatively, on the Home tab, tap your profile avatar in the upper left to open the sidebar, then go to Profile > Manage, and then tap Verify my profile at the bottom.

You'll see a Login to Stripe Link screen. Take these steps:

1. Enter your email to sign up or sign in for a Link account.
2. Enter your phone number and verify it.
3. Provide the information requested.
4. Review and accept any required Link or regulatory attestations.

Information you may need to provide #

EU verification requirements may differ from the US verification flow. You may be asked to provide all required information before you can complete a Cash deposit with Stripe.

The exact information requested may vary by country and account.

Funding limits #

When you add money with Stripe, your funding limit is dynamic and may vary based on your payment method, verification status, account history, location, and Stripe’s risk assessment.

As you continue to use Stripe, you may be asked for more information. Completing additional verification may affect your funding limit.

The most accurate limit is the one shown in Phantom when you make a deposit.

Other limits may also apply depending on your account and payment method.

If verification fails #

In some cases, Link may not be able to verify your identity. If that happens, Phantom cannot review, approve, or override the result. For more information, see Why did my Cash identity verification fail?

Update or delete your verification information #

Making changes to your Link account, such as your email or phone number, may affect your ability to access some Cash features. If you run into issues after making changes, contact Phantom Support.

Update the email address used for verification #

To change the email address used for identity verification in Cash, contact Phantom Support.

Update the phone number used for verification #

To change the phone number used for identity verification in Cash, delete your existing Link account and restart verification with the new number.

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Delete your Link account.
4. Restart identity verification in Phantom and enter the new number.

Update the mailing address used for verification #

To change the mailing address used for identity verification in Cash, delete your existing Link account and restart verification with the new mailing address.

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Delete your Link account.
4. Restart identity verification in Phantom and enter the new mailing address.

Delete your identity documents #

1. Open Delete information saved with Link.
2. Click the link in the Delete identity documents section.
3. Enter the email address you used for verification in Cash.
4. Link will send you an email.
5. Click the link in the email to confirm deletion.

Delete your Link account #

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Follow the prompts.

FAQ #

Is identity verification required to use Cash? #

Identity verification is optional for most Cash features. It is required for Stripe funding, bank deposits and withdrawals, and the Phantom debit card.

Who handles identity verification for Cash? #

Identity verification for Cash is handled by Link, our identity verification partner. Phantom receives your verification status and does not store your identity documents or personal information other than your email.

How does Phantom use my KYC information? #

When you complete identity verification (KYC), your verification status is linked to a unique identifier associated with your Phantom profile. You can choose to display a purple checkmark on your profile by turning on Show verified status under Profile > Manage.

Can I have more than one Cash account with the same identity information? #

Yes. You can have multiple Cash accounts under different Phantom profiles and complete verification for each using the same identity information, including email and phone number. 

Having multiple Cash accounts may cause unexpected issues. If you run into problems, contact Phantom Support.

Can I delete my identity information? #

Yes. You can request Link to delete your identity documents, payment method, or your entire Link account. See Delete information saved with Link for details.